Immigration Team Lead
🚀 About Borderless
We believe in a world where borders are no longer barriers. Since launching in 2023, we’ve helped 400+ UK businesses and thousands of individuals across healthcare, construction, finance, and more. Our digital platform streamlines the UK sponsorship process using automation and expert support.
Backed by Entrepreneur First and Backed.VC, we’re scaling fast.
⸻
🎯 Role: Immigration Team Lead
As Immigration Team Lead, you’ll be responsible for managing and scaling our Immigration function end-to-end. You’ll lead a team of 10 immigration professionals, ensuring we deliver consistently excellent, compliant, and efficient outcomes across Sponsor License applications , Certificate of Sponsorship requests and visa applications.
This is a hands-on leadership role where you’ll blend people management with operational ownership and quality oversight. You’ll work closely with Business Operations, Customer Success, Customer Support, and Product to consistently hit SLAs and approval-rate targets, continuously improve workflows, and deliver an excellent customer experience.
This role reports to the Director of Operations.⸻
🛠️ What You’ll Be Doing
Team leadership & performance
Lead, coach, and develop the Immigration team, building a high-performance, high-accountability culture
Set clear goals, expectations, and career development plans for team members
Run team rituals (standups, case reviews, QA sessions, retros) and manage performance through regular 1:1s and feedback
Own hiring, onboarding, training, and capability-building as the team scales
Delivery, quality, and compliance
Own casework delivery standards across the team: accuracy, completeness, and timeliness of submissions
Implement and maintain QA processes (peer review, checklists, audits, root-cause analysis)
Track and improve key metrics such as:
SLA adherence
Approvals vs. rejections
Immigration Support CSAT
Act as an escalation point for complex, urgent, or high-risk cases and customer issues
Operational ownership
Manage resourcing across workstreams (allocation, prioritisation, workload balancing)
Identify bottlenecks and drive practical improvements to workflows and tooling
Maintain accurate case tracking and reporting via internal systems
Ensure SOPs, templates, playbooks, and training materials stay current and usable
Cross-functional collaboration
Partner with Customer Success, Business Operations, Customer Support, and Product to keep customer journeys seamless and compliant
Work with Product/Engineering to improve automation and reduce manual casework burden
Build feedback loops from casework into platform improvements, policy updates, and customer communications
⸻
✅ You Should Apply If
8+ years’ experience as an Immigration Advisor, ideally working with Skilled Worker visas
4+ years’ experience managing teams of advisors, lawyers or paralegals in the Immigration sector
Qualified L1 IAA (or equivalent) as a minimum
Experience working in fast-paced startup environments
Strong operational skills: metrics tracking, workflow design, capacity planning
Comfort with modern tooling and systems (case management platforms, Intercom-style comms, G-Suite/Sheets)
You have strong attention to detail and can lead others to maintain consistently high standards
You can prioritise competing demands without sacrificing quality
You communicate complex topics clearly—especially during escalations
You spot inefficiencies and turn them into better processes, not just observations
⸻
🧪 Interview Process
30 min screening call with Talent
45 min interview with Director of Operations
45 min interview with Senior Immigration Advisor
Final interview with the Senior Leadership Team
⸻
💯 Benefits
🏢 3 days in office, 2 days remote
🌮 Monthly company in-office lunches
🕺 Monthly company team events
✈ Annual offsite (our last one was in Palma!)
Holidays & Remote Work
✈ 25 days holiday each year + 3 days between 25th December and 31st January plus bank holidays
💻 1 week work from anywhere policy
Growth & Development
📚 £500 annual Learning & Development budget
📈 6 month performance reviews and promotion opportunities
Equipment & Other Perks
🖥️ Laptop, peripherals — whatever you need to work effectively
🚲 Cycle To Work scheme
💰 Employer contributions via Smart Pension
💬 Access to Spill (mental health support)
👟 Gym in Shoreditch Exchange
☕️ Onsite Barista
Recommended Jobs
Spanish Teacher (ECT Support) - Enfield | "Outstanding"...
We are working with an Ofsted-rated "Outstanding" school in Enfield recruiting for a Spanish ECT. This school is a regional leader for Modern Foreign Languages, providing an immersive linguistic envi…
Product Marketing Manager
Orgvue is an organizational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects str…
Academic Mentor
English Academic Mentor Bromley Immediate Start Are you a recent graduate who is looking for a career in Education? We are actively looking for an English Academic Mentor to start immediately to…
Permanent Teacher
Are you a QTS-qualified Secondary Teacher seeking a long-term or permanent position? Aptis Education is working closely with secondary schools across South East London who are planning ahead for upc…
Sous Chef
Our Group At Ardent Pub Group, everything starts with people. Whether you’re walking into one of our pubs or joining our team, you’ll be met with genuine warmth. We build pubs that are rooted in t…
Trade Mark Records & Formalities Assistant - Top London Law Firm
Dawn Ellmore Employment is delighted to be working on an excellent opportunity with a Top-Tier London Law Firm that is seeking a Trade Mark Records & Formalities Assistant to join their team. This ou…
QC Data Analyst
Job description Want to re-energise your career with Monster Energy, the powerhouse behind your favourite energy drinks and events? Are you bold, relentless, and ready to take your professiona…
Senior Manager, Global Evidence Generation and Medical...
We are seeking a Senior Manager, Global Evidence Generation and Medical Operational Excellence (SMEG‑OE) to join our Medical Affairs organisation in London . Reporting to the Chief Medical Office…
Band 6 - Locum Biochemistry Biomedical Scientist - London
Job Title : Locum Biochemistry Biomedical Scientist Banding: Band 6 Locat io n: L ondon , Greater London Start date: ASAP Duration: Ongoing Rate : £23– £25 per hour Working hours: M…