Ai Operations Lead

We're hiring in AI Operations to lead the end-to-end delivery of GenAI initiatives across IRIS International. This is a hands-on role for someone who wants full ownership of how AI is identified, designed, implemented, and optimised within our teams. The role centres on improving efficiency, accuracy, and productivity through practical AI solutions. You will scope opportunities, build and deploy tools yourself, monitor their performance, and ensure they deliver measurable impact. You'll work closely with teams across IRIS International, but you will be the primary driver of the AI process from start to finish. Why This Role Matters You will be responsible for identifying where GenAI can make a difference, building the solutions that support those improvements, and evaluating the outcomes. The work you do will have a direct influence on our productivity and day-to-day operations, including how teams work, how knowledge is used, and how processes evolve. This is a role where your technical decisions will shape how AI functions across our international operations. What You'll Be Doing

• Analyse operational processes to identify where GenAI can improve efficiency or accuracy
• Implement AI tools into existing workflows and ensure smooth adoption
• Monitor performance and assess the impact of solutions once deployed
• Refine and optimise tools based on real-world usage
• Maintain documentation and develop standard operating procedures
• Ensure all AI processes meet best-practice standards
• Design and deliver training to upskill colleagues on AI tools
• Support teams through workflow changes driven by GenAI adoption
• Collaborate with content teams to improve the knowledge base that powers GenAI accuracy
• Facilitate cross-team knowledge sharing to encourage consistency and innovation
Why This Role Is a Strong Opportunity
• Significant ownership across the full AI lifecycle
• Freedom to experiment, design, and implement solutions
• Ability to define standards and shape early-stage AI foundations
• Exposure to senior stakeholders and cross-functional teams
• Opportunities to develop technical, operational, and leadership capability
• Direct impact on productivity, workflows, and long-term operational strategy, Initial Recruiter Conversation: A first discussion to talk through your experience, the role, and whether it feels like the right fit.
• First-Stage Interview With the Hiring Manager: This will include a short technical assessment, sent to you in advance.
• Final Interview With the Hiring Manager and Senior Director: A deeper conversation exploring your approach, capability, and how you would operate in the role.
  Technical background in computer science, DevOps, or similar
• Experience designing and implementing AI or automation solutions
• Strong AWS experience (essential)
• Excellent problem-solving capabilities and a creative approach to solution-building
• Confidence in experimenting, testing, and iterating on new ideas
• Strong communication skills, with the ability to work across different communication styles
• Comfortable working independently with full end-to-end ownership
• Ability to combine technical thinking with practical operational understanding