Contract Cleaning Manager
Job Details
Cleaning Contract Manager - Central London About the Role
Compass Group has an exciting opportunity for an experienced Cleaning Contract Manager to lead the cleaning operations at a site in London . This is a key leadership role where you’ll be responsible for delivering high standards of cleanliness and service in line with client expectations and Compass Group procedures.
This role involves working in a highly sensitive environment, so successful applicants will need to undergo and pass enhanced security vetting . To be eligible for this process, you must:
- Be a British citizen
- Have been a UK resident for at least the past 10 years
- Be willing to complete all stages of the vetting procedure
Key Responsibilities
- Ensure high-quality cleaning services are delivered in accordance with the client’s service level agreement and company standards
- Implement and uphold Compass policies, procedures, and health & safety regulations (including COSHH)
- Lead, motivate and manage the cleaning team effectively
- Oversee the cleaning labour, equipment, and resources budget
- Manage third-party suppliers and contractors as required
- Maintain appropriate stock levels of consumables and cleaning supplies
- Handle customer feedback, including complaints and compliments, professionally and promptly
- Monitor and meet key performance indicators (KPIs)
- Keep the team informed and compliant with any updates to company processes and procedures
- Previous experience in a similar contract or facilities management role
- Strong knowledge of Health & Safety legislation, including COSHH
- Excellent people management and leadership skills
- Strong communication skills, both written and verbal
- Good numerical skills and budget management experience
- Proficient with IT systems and digital reporting tools
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