Senior Business Systems Analyst - CRM

What we’re looking for

Working as part of the Argus technology department in our central London office, the Senior Business Analyst will play a pivotal role in the delivery of our strategic CRM & ERP programme as we modernise and expand the enterprise software we use. You will be responsible for working closely with our internal business functions to define and communicate a clear set of requirements across workstreams in partnership with the product managers and other business analysts. This is a hands-on role and you’ll regularly work with stakeholders throughout the product’s lifecycle.

The role includes managing users, data quality, responding to questions from and coaching end-users, reporting and housekeeping within the system. You will also undertake ongoing business analysis across our business functions to identify opportunities and solutions for process improvement and automation. This will include the hands-on configuration of Salesforce, whilst ensuring that quality and service levels are high. Therefore hands-on Salesforce experience is highly desirable.

What will you be doing

• Develop a detailed understanding of Argus’ business

• Model as-is and to-be processes

• Model ERDs, Data Dictionaries and Flows

• Own, manage and communicate the requirements across Products for specific features in the backlog

• Act as a bridge between the technical and business teams to ensure the technology solutions are practical and meet the needs of the business

• Partnering and working closely with the Product Managers for ERP, CRM, Integration and Core backend services to ensure workstream backlogs are understood, visible, aligned, and business value is understood

• Write solutions options that can be evaluated for OOTB vs config

• Contribute to effective change management procedures

• Track system defects and enhancements

• Learn to support the system configuration

• Write process documentation for the wider team

• Drive best practice and direction of process and workflow

• Fully understand the impact of the sales cycle and process

• Coordinate training for end-users

• Support the business users helping smooth transition from development activities into production by providing product knowledge during training, UAT and go live activities.

Skills and Experience

• 3+ years’ experience of producing commercial B2B conferences

• Intelligent – educated to degree level (or equivalent)

• Commercial – understand more than what is just interesting, but what each market development means for our clients and Argus

• Innovative – thinks outside the box and looks for approaches to overcoming challenges

• Driven – ambitious and a self-starter that is motivated to exceed targets

• Networkable – the ability to develop strong professional relationships with colleagues and clients

• Client focused – empathy and strong client relationship skills

• Confident – sure of oneself without displaying arrogance. But will demonstrate they listen and act on feedback when given

• Deadline focused – ability to multi-task and deliver projects on time while under pressure, by managing their time and prioritising effectively

• Strong written and verbal communication with colleagues and clients at all levels of seniority

• Believes in the Argus values of Passion, Integrity, Excellence and Results

• Coordinate training for end-users

• Support the business users helping smooth transition from development activities into production by providing product knowledge during training, UAT and go live activities.

Education/Qualifications

• Business Analysis certification is highly desirable, ideally BCS qualifications.

• Essential Salesforce certifications: Platform Administrator

• Ideal Salesforce certifications: Sales Cloud Consultant, CPQ Specialist, Advance Administrator

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and company bonus scheme

• Group pension scheme

• Group healthcare and life assurance scheme

• Hybrid working environment (currently 4 days in office)

• 25 days annual holiday with incremental increase up to 30 days

• Subsidised gym membership

• Season ticket travel loan

• Cycle to work scheme

• Flexible benefits platform (ability to buy additional medical cover, life assurance, dental cover, holiday, critical illness, travel insurance & health screening)

• Extensive internal and external training