Enrolment Advisor (Hiring Immediately)

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

Enrolment Advisor - Salary starts at £36,000.00

Summary

Deliver outstanding consultative sales activity and prospective student interaction to achieve recruitment targets for a portfolio of programmes.

Responsibilities

The role has 3 main areas of responsibility including KPI setting and activity levels, excellent funnel stage consultative selling, and achieving personal enrolment targets.

Key Accountabilities

• Prospective student sales interaction via phone, email, SMS and online engagement activity. This includes contacting generated leads in line with well-established service standards and progressing them through the sales funnel over intake periods. Core communication tools include phone, SMS and email

• Utilising our customised CRM platform to maintain detailed prospective student activity and notes for each prospective student in order to deliver a highly engaging personalised experience

• Using activity reports and dashboards to monitor and drive personal performance in line with pre-determined sales KPIs and targets

• Work flexibly and collaboratively with other members of the team

• Assess the suitability of prospective students and assist them with the application submission process. This can include assessing qualifications as well as providing support regarding English language testing, access to payment options and the submission of CVs, references and personal statements

• Participate in developing new and innovative ideas for campaigns, workflows and messaging to improve personal and team performance

Boundless Learning Competencies

• Organisationally Agile: Adapts quickly to new situations where roles and work are not clearly defined. Proactively seeks information to understand the reasons for change and adapts approach accordingly.

• Influences without Authority: Conveys messages and clear outcomes to diverse audiences using the most effective channels in an easily understood, convincing and actionable manner. Identifies stakeholders, seeks input and actively listens to build support and identify best solutions.

• Prioritises and makes Effective Decisions: Breaks down work into manageable parts, assessing the priorities and schedule required to deliver on time. Ensures the quality of the data provided to analyse possible solutions and support effective decision making.

• Builds Relationships: Creates relationships with peers quickly and confidently, building trust and win-win partnerships. Proactively networks with other teams to discuss common issues and share knowledge.

• Outcomes Oriented: Differentiates between]]>