Middle Office Assistant
THE COMPANY:
Our client is a global financial institution dedicated to delivering exceptional customer service while adhering to the highest standards of regulatory compliance. The role is responsible for providing operational support across banking functions, ensuring efficiency and compliance with risk management controls.
THE RESPONSIBILITIES:
- Open and maintain customer accounts, process deposits, withdrawals, and transfers.
- Assist with internet banking setup and resolve account-related inquiries.
- Ensure compliance with KYC/AML regulations and monitor for suspicious activity.
- Maintain accurate customer records while safeguarding data confidentiality.
- Collaborate with the Sales team to achieve account-related targets.
- Work with the Treasury team to process documentation for non-routine transactions.
- Coordinate with Admin/HR to set up and maintain vendors and standing orders.
- Support system enhancements, automation initiatives, and data integrity checks.
EXPERIENCE REQUIRED:
- Bachelor’s degree in finance, Business Administration, Banking or a related field.
- 1-3 years of experience in banking, customer service, or account management.
- Strong understating of banking operations, account management, and financial regulations.
- Knowledge of SWIFT payment instruction series (1%, 2%, and 9%).
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and data entry.
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