Complaints Investigator
Complaints Investigator needed in North London Paying £19.56 per hr ref 00262
Full time hours on a temporary basis
Key Responsibilities
- Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client.
- Lead on projects aimed at improving service standards, performance, and consistency in complaints handling a
- Personally undertake corporate and statutory complaint investigations on behalf of the Chief Executive, covering all service areas and departments.
- Mentor and support other staff assigned to progress complaint investigations, ensuring quality and adherence to policy.
- Produce clear, high‑quality management reports for departmental management teams and the Corporate Management Team.
- Contribute to the development of best practice in complaint resolution, customer service, and learning from feedback.
If you are interested in the role, please email your CV to [email protected] quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared
Recommended Jobs
Onboarding and Activation Specialist
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. …
HR Business Partner
HR Business Partner Location: Field based (UK) Step into a role that’s more than just HR support, it’s your opportunity to influence people strategy at scale within a global fashion and eyewear…
Client Manager
Client Relationship Manager Location: City of London (Hybrid) Base Salary: up to £80,000 I’m working with a specialist insurance services platform that helps MGAs and schemes launch and scale. The…
Software Engineer III- Global Banking Platform
Description Be an integral part of a team thats constantly pushing the envelope to enhance build and deliver top-notch technology products. As a Software Engineer III at JPMorgan Chase within t…
Social Media Manager
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are curr…
Assistant Store Manager
Maximise turnover to exceed required targets and identify opportunities to continually improve performance Manage and motivate the performance of the team to ensure sales targets are met and excee…
Communications Associate
We’re hiring an experienced Social Media Escalations & Crisis Comms Associate to step into a fast-paced medical leave cover role. This is a hands-on position for someone who can hit the ground runnin…
KS1 Teacher | Brent
Are you a nurturing and skilled KS1 Teacher seeking a role from January 2026? Would you like to work in a Brent primary that is committed to early reading, phonics mastery and strong pastoral support…
Online Biology Tutor - Part Time
We are searching for an innovative and energetic private tutor to join our excellent team of UK tutors. We're looking for a qualified teacher to join our team of professional tutors that support …
OF4 International 7
Subject to formal establishment Joint Boarding process and sS Policies a vacancy will arise for a OF4 to serve as OF4 International 7 at Northwood Headquarters on FTRS (LC) Terms and Conditions of S…