Social Media Community Coordinator
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started:
Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where we are now:
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.
Where we’re going:
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
The Opportunity
The Social Media Community Coordinator role executes community management across the MedExpress and Dermatica brands by liaising with customers on customer care queries, tracking social listening, and auditing brand referral schemes on social media. You'll support the Senior Social Media Manager Work providing updates on community sentiment and the wider Social Media Coordinators, moderating customer care responses on a daily basis.
This is a full time, permanent role with hybrid working. You will be expected on site in our Shoreditch offices twice per week, with the rest of the time spent working from home.
What you'll do
Customer Care Responses
- Moderates and responds to all customer care related messages received on brand social media channels, via our community management tool and in platform
- Customer care response for the MedExpress brand will be a priority, followed by those for the Dermatica brand
Social Listening
- Executes brand social listening, flagging issues with relevant stakeholders both internally to the social team and externally where needed
- Social listening is actioned is actioned daily via the Brand24 tool, ensuring untagged brand mentions are still engaged with
Community Auditing
- Audits brand mentions for compliance of group referral schemes, tracking non-compliance and liaising with users to rectify where needed
- Utilises both the social listening tool, internal and external reports to audit non-compliant activity around the MedExpress referral scheme
What you'll bring to HeliosX
- Graduates to 1+ years of experience preferable .
- Experience in a social media role that has required community management, including crisis response
- A good understanding of community management and social listening tools such as Sprout Social and Brand24
- A passion for liaising with customers via social media and building positive customer experience
- A can-do, positive attitude and excellent organisational skills
- Someone that understands that social media is 24/7, and the need to be reactive
- An interest in healthtech is preferable
Life at HeliosX
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget
Recommended Jobs
Assistant Accountant - Maternity Cover
Salary: c£35k plus competitive benefits package Hours: Full time – Temp basis Our client is a highly regarded, independent consultancy offering a range of planning and development related…
Financial Restructuring Solicitor (NQ-1 PQE)
Financial Restructuring Solicitor – NQ-1 PQE Elite US Law Firm – London Cravath Scale Salary + Exceptional Benefits Our client, an elite US City law firm is seeking to recruit a junior solic…
Science Tutor - Competitive Pay, Flexible Schedule
Ready to make a difference in science education on your terms? Become a Science Tutor with FindTutors! We're seeking a committed tutor offering competitive pay and a flexible schedule to conduct enga…
Youth Worker Role
Youth Worker – Young Hackney (London Borough of Hackney) Location: Hackney, London Salary: £30,033 – £31,440 per annum Hours: Monday – Sunday Contract Type: Part-Time Make a Difference i…
Growth Manager
About the Company Step into the vibrant world of Wonderskin, a beauty brand that's truly redefining industry standards through relentless innovation and cutting-edge technology. We're not just c…
Occupational Therapist
Job Title: Occupational Therapist - Screening & Telephone Assessments Location: Queens Road, Peckham (Office-based) Rate: £31 per hour Job Description: Liquid Personnel is recruiting Occupa…
Binder Technician
About the Role: I am working with a leading Lloyd's Broker seeking an experienced Binder Technician to join there London team. You will be responsible for ensuring accurate and timely processing o…
Nursery Teacher - Good school in Twickenham - January Start
An inclusive school in Twickenham , rated Good by Ofsted, is seeking a dedicated Nursery Teacher to join its Early Years team. This Part-Time Nursery Teacher role will begin in January 2026 ,…
Part-time Nanny, 15 hours per day, Job ID J1A973R
A lovely family in Clapham, London is looking for a Part-time Nanny to provide proper care for their charming toddler. The role will be split shift so someone fairly local is ideal and happy to start…
Laundry Associate
Press space or enter keys to toggle section visibility The Chancery Rosewood , a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagine…