Tenancy Administrator

Tenancy Administrator

Tenancy Administrator – Richmond

Our Tenancy Department is made up of passionate, highly professional, and well-trained individuals. As a Tenancy Administrator, you will play a pivotal role in ensuring our clients receive the exceptional customer service they deserve throughout their time with us. Our dedicated team takes full responsibility for overseeing daily operations within their assigned portfolio.

The Role

As part of the Tenancy Team, you will oversee tenancies that are not on a full management service, acting as a key point of contact for tenants and landlords who require support throughout the duration of their tenancy. Your responsibilities will include, but are not limited to:

• Managing a shared portfolio alongside the team
• Confirming landlord and tenant instructions regarding the return of security deposits
• Ensuring portfolio compliance by coordinating gas and electrical safety inspections
• Maintaining a solid understanding of lettings legislation to provide accurate and helpful guidance
• Handling daily queries from both landlords and tenants
• Maintaining clear, timely communication throughout each tenancy
• Authorising contractor invoices
• Negotiating tenancy renewals and ensuring all necessary compliance and documentation are in place
• Processing tenancy terminations and ensuring effective close-down procedures

Why Join Us?

When you join John D Wood & Co., we invest in your development from day one. You’ll receive comprehensive training through our new starter induction programme, which includes classroom sessions, on-the-job learning, and online modules.

In addition, each role level offers the opportunity to work towards a recognised professional qualification, should you wish to do so. We also provide a wide range of optional development courses tailored to support your career progression.

You can look forward to:

• A generous holiday allowance starting at 23 days and rising to 30 with length of service
• The opportunity to work for one of England’s oldest and most respected estate agencies, renowned for delivering excellent customer service
• Team recognition initiatives and awards
• A lively internal social committee, connecting colleagues through sports and social events
• Access to our award-winning Perks at Work discount scheme, offering excellent discounts on property services for you, your family, and friends