Machine Learning Engineer - London

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

At Trustpilot, were looking for a Machine Learning Engineer whos ready to tackle real-world challenges and help us build robust, scalable systems for our AI models. If youre excited about machine learning, enjoy solving complex problems, and want to work in a collaborative environment, this could be the perfect role for you.

Your role as a ML Engineer:

As part of the MLOps team, youll work closely with data scientists, software engineers, and other stakeholders to bring machine learning models to lifeensuring theyre deployed, maintained, and monitored efficiently in production. Youll have the opportunity to improve model performance and infrastructure, all while contributing to Trustpilots AI-driven solutions.

• Model Deployment: Collaborate with data scientists to take machine learning models from development to production, ensuring high performance and scalability.
• Build Pipelines: Develop and maintain data and model pipelines, integrating seamlessly with our existing systems to support reliable, efficient workflows.
• CI/CD for ML: Design and implement continuous integration and delivery pipelines to streamline the deployment of machine learning models.
• Model Monitoring: Help monitor the performance of machine learning models post-deployment, ensuring reliability, scalability, and quality over time.
• Collaboration: Work with cross-functional teams to design solutions that meet business needs while adhering to best practices in machine learning and software engineering.
• Optimise: Continuously improve our infrastructure, ensuring we remain at the forefront of AI model production and delivery.
• Agentic Development: Develop MCP servers and A2A agents through our internal framework for managing multi agent orchestrated deployments.

Ideal Qualifications:

Were looking for someone who has a solid technical foundation in both machine learning and software engineering. If you dont meet every single point below, please still consider applyingwhat matters most to us is your growth mindset, your ability to learn quickly, and how you work collaboratively.

• Experience deploying machine learning models in production environments in cloud platforms like GCP, AWS or Azure.
• Experience with CI/CD pipelines for machine learning (e.g., Github action, Docker).
• Experience with ML platforms/frameworks (eg. VertexAI, Kubeflow, Sagemaker)
• Experience with data processing frameworks and tools(eg. Spark, Databricks), particularly Apache Beam/Dataflow is highly desirable.
• Knowledge of monitoring and maintaining models in production.
• Experience with performance/cost optimization is highly desirable (eg. Latency, throughput)
• Proficiency in Python and relevant ML libraries (e.g., TensorFlow, PyTorch, scikit-learn).
• Problem-solving skills with the ability to troubleshoot model and pipeline issues.
• Strong communication skills, enabling effective collaboration across teams.

Whats in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. Were excited to hear about your experiences along with how you will contribute to our working culture. Even if you dont feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and were headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

Were driven by connection. Its at the heart of what we do. Our culture keeps things fresh its built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, were proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. Were a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If youre ready to grow, lets go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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