Customer Service Specialist

Summary

Join a fast-paced, collaborative Customer Service team where you'll play a central role in shaping a seamless customer journey. You'll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.

Our Client

A global leader in advanced engineering and precision manufacturing solutions, this organisation develops high-performance technologies that support industries such as automotive, aerospace, and general engineering. With a strong focus on innovation, sustainability, and continuous improvement, they partner closely with customers to solve complex technical challenges and drive productivity.

Operating across more than 75 countries with a highly skilled international workforce, they combine deep technical expertise with a customer-first mindset. Their culture is built around collaboration, curiosity, and responsibility, creating an environment where people are encouraged to develop, contribute ideas, and make a tangible impact on both customers and the wider industry.

Responsibilities

· Act as a key point of contact for customers, delivering responsive and high-quality service

· Collaborate closely with Sales Engineers and Account Managers to support customer needs

· Prepare quotations in coordination with sales teams and suppliers

· Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims

· Handle escalations and resolve issues efficiently in line with procedures

· Maintain accurate CRM and ERP data and customer records

· Support procurement activities, including purchase orders and supplier follow-ups

· Assist with warehousing tasks such as picking, packing, and dispatch when required

· Contribute to continuous improvement and operational efficiency initiatives

Must-Haves:

· Strong customer service or order management experience in a B2B environment

· Excellent communication and relationship-building skills

· High attention to detail and strong organisational ability

· Confidence working with CRM/ERP systems and data accuracy

Nice-to-Haves:

· Experience in manufacturing, engineering, or technical product environments

· Exposure to supply chain, logistics, or procurement processes

· Familiarity with e-commerce or digital ordering platforms

What's in it for you ?

· Opportunity to work in a global, innovative engineering environment

· Supportive, team-oriented culture built on collaboration and curiosity

· Strong focus on development, continuous improvement, and learning

· A role where your work directly improves customer experience and business performance