Revenue Operations Analyst (Hiring Immediately)

Position Overview:

The Commerical Operations Specialist will support the operational engine of the sales process from beginning to end: creation or modification of sales process steps to support business needs, best practice development, reporting and dashboards, documentation, and training. Working with Sales and Customer Success leaders across multiple GTM teams, this role will apply an operational lens to all areas of Sales and CS including dashboards, training, process documentation, sales compensation reconciliation, data firmographics and more. This role will work closely with the commercial teams but also work cross-functionally with groups such as legal and finance.

Key Responsibilities

• Drive Sales and Customer Success process enhancements, modifications and best practices development and documentation

• Act as a business partner to the Salesforce Automation leadership team to gather end user requirements, design, and test enhancements and new features and fields in SFDC to make sure they are ready for the end users

• Work closely with renewal managers and Customer Transactions to make sure the sales process is working appropriately, and the reports and processes are in place or updated and documented to meet changing business needs

• Serve as point of contact for Sales Operations for end-users with questions

• Assist the Sales Compensation team with monthly results reconciliation and tracking

• Manage special projects from beginning to end

Required Experience/Skills

• 3+ year’s work experience in a results-driven business role, preferably in Operations or Customer Success

• Experience doing analysis and data reconciliation in Microsoft Excel (using vlookups, pivot tables, etc.) and creating professional-looking slides with charts in PowerPoint.

• Experience with Salesforce is required.

• Organized, outgoing, quick thinking, tech-savvy and analytical

• Able to adapt to change and learn new things quickly

• A demonstrated track record of tackling problems and creating solutions

Preferred Experience/Skills

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