Admin Apprentice

Summary

We’re looking for an energetic, self-motivated and confident individual to become a key member of our growing team. The Office Assistant will play a vital role in the smooth running of the day-to-day operations of the business, working across logistics, administration, customer service, office management and more.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.30am to 5.00pm.

35 hours a week

Start date

Friday 10 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the Operations Team with daily tasks across team management, logistics and job bookings
• Scheduling engineers days
• Route planning for engineers days
• Arranging booking access with clients
• Dealing with urgent requests and communicating with the rest of the team
• Keeping up to date with job status and updating senior staff
• Making sure engineers job sheets are completed correctly
• Answering high volume calls and assisting clients with enquiries
• Provide a high level of customer service via phone and email
• General office administration, appearance and adhoc tasks
• Support the Office Team with their workload, answering the phones, lending a helping hand where possible

Where you'll work

1 Flaxman Road
London
SE5 9DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

One the job training at the company, with off the job training taking place at our Stratford apprenticeship centre.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Other requirements

. Excellent communication skills · Excellent organisation skills · Previous experience within customer service and admin role · Good working knowledge of Microsoft Office applications · Ability to multi-task and work on your own initiative in a busy environment · A strong eye for detail and passion for organisation · Eager to learn · Friendly and charismatic, confident on the phone and in person · Able to provide two excellent, previous work related references