Customer Service Desk Coordinator

Contract: Fixed term, full-time
Location: London (hybrid-working)
Closing date: 26 September 2025

About the role

As Customer Service Desk Coordinator and a member of the Customer Service Desk team, you will be the first point of contact for Trinity College London’s teachers, students, candidates, testing centres and partners. In this role, you will play a key part in shaping the customer experience, ensuring that every interaction is professional, timely and supportive.

You’ll handle enquiries across multiple channels including our ticketing system, phone, email, live chat and social media - helping to resolve queries efficiently while maintaining high standards of customer satisfaction. Your work will directly support learners, educators and partners around the world, making a real difference every day.

This is a fixed term contract ending in September 2026.

About you

We are looking for someone with proven experience in customer service or contact centre environments and a genuine passion for helping people. A customer-focused mindset, strong communication skills and a commitment to delivering high-quality service are essential.

Other key skills and qualities include:

Proficiency with IT systems, including ticketing tools
Ability to prioritise tasks and adapt quickly in a fast-paced environment
Strong written and verbal communication skills
A positive, proactive approach and a collaborative team spirit

If you thrive in a dynamic, people-focused environment and enjoy making a real difference for customers, this role could be perfect for you!

Our benefits

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.

Our commitment

Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.

We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.

Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.

To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.

How to Apply

To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.

Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.

Our data protection policy can be viewed in full here.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .