People Coordinator - Strand, London, WC2R 2LS

People Coordinator - Strand, London, WC2R 2LS

About us:

The Business Partnering team is the front face of HR, responsible for working with the Directorates and Faculties to align our vision and our people. Working closely with stakeholders they act as a trusted partner, providing strategic advice, support and guidance on a full range of people matters.

Reporting to the HR Manager the People Coordinator will work to support them and the HR Advisors in providing the most effective HR service to our Estates and facilities directorate.

About the role:

The role will be responsible for supporting on employee relations casework for their client group, providing procedural advice and guidance to managers on a range of HR matters, and providing administrative support to local and university-wide HR initiatives as required. You will:

• Provide procedural advice and guidance to managers on basic informal and formal casework, under the support and guidance of the HR Advisor and HR Manager.
• Manage the administrative support related to ER casework at all stages of the process, e.g., booking rooms, coordinating availability, collating evidence and disseminating paperwork.
• Attend formal hearings and investigations in the capacity of notetaker.
• Create and maintain case management files and preparing standard letters for casework under the guidance of the HR Advisor and HR Manager.
• Ensure internal management systems are maintained accurately and are up to date.
• Support the team in the management of wider HR initiatives across your client group.
• Provide procedural advice and support to managers and employees on a broad range of HR processes as required.
• Participate in the delivery of training sessions to line managers as and when required.

This is a full time post and you will be offered an indefinite contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. A good understanding of HR policies and employment practice, particularly in relation to employee relations issues and previous employee relations experience
2. Excellent customer service skills, including the ability to manage customer expectations effectively, juggle conflicting demands and manage difficult situations tactfully
3. Ability to gain a good understanding of policies and procedures in order to be able to provide managers and staff with advice in relation to formal procedures
4. Strong Microsoft Office skills, particularly Outlook, Word and Excel
5. Excellent oral and written communication and interpersonal skills
6. Excellent attention to detail and strong organisational skills

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.