Solution Consultant (EMEA)

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Position Overview

You will be a highly confident and motivated individual with prior experience in the hospitality industry, ideally using Fourth Solutions. This individual will work with our Sales, Project Management and Customer Success teams in every stage of the customer life cycle to provide Solution and Industry based knowledge and expertise.

You will work closely with Fourth’s prospects and customers understanding their business and configuring our Solutions to meet their requirements to enable the delivery of a solution that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the Fourth solutions and the ability to transform our Customers’ requirements as well as consulting on best practice. You will build great relationships and act as an ambassador for the company and our products.

Primary Responsibilities

• Ensuring all emerging or enterprise qualified sales opportunities are supported through the sales cycle, maximizing chances of sales success and delivering maximum deal size every time. Perform the following key functions as part of the pre-sales process:

o Discover customer or prospect business requirements as part of the pre-sales process

o Deliver solution demonstrations

o Produce the necessary pre-contract documentation, including but not limited to; Statement of work, solution design documentation etc.

• Delivery of the required Fourth solution as part of the implementation process configuring Fourth Solutions to meet Customer requirements to enable the delivery of a solution that works well for each customer creating value and maximising growth opportunities. Perform the following key functions as part of an implementation:

o Discover customer business requirements and document your findings

o Create a task list and timelines working with the customer and any applicable implementation partners within the wider Fourth team

o Own the software configurations for all Fourth products and documents best practice process and system configuration with customers

o Configure the solution in line with best practice in consultation with the Customer to ensure optimal design of Fourth Solutions to best meet business needs.

o Ensure any applicable data is loaded to the solution

o Deliver customer training, leveraging digital learning tools

o Support the customer through a “hypercare” period post initial go-live

o Participate in formal hand-over with the Customer Support and Customer Success teams within Fourth

• Maximising user adoption and return on investment for Fourth’s customers; expanding user adoption of Fourth Solutions through projects and portal reviews. Perform the following key functions:

o Complete portal reviews and solution health checks for existing customers

o Provide guidance on “what works well” for operational processes to optimise solution usage

o Work with existing customers on solution maturity projects to drive ROI

• Creation of solution training content for the Fourth Academy and Fourth’s Knowledge hub as well as design and delivery of materials for face-to-face training sessions (where applicable)

• Within the team, each member will focus on two or more of the core accountabilities within their role leveraging each person’s skillset and preferences whilst allowing the flexibility to adjust to the business requirements

Preferred Experience and/or Qualifications

• Experience consulting with Customers and solving problems through creative technical solutions.

• Ability to quickly understand Customer requirements and design suitable processes, using relevant experience and best practice knowledge.

• Presentation, solution demonstration, training and meeting facilitation skills.

• Ability to work independently and deliver to timelines

• Emotional intelligence and ability to communicate at all levels

• Focused, with a high attention to detail

• Driven to deliver to standards of excellence

• You are analytical, logical, organized, and creative.

• You must be comfortable working in a team environment yet confident enough to achieve your results in an independent manner.

• Friendly, polite, professional and flexible

Benefits

🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

🧘‍♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.

💻 Laptop and equipment.

🏥 Healthcare expense claim tools!

📔 Like in life, at work we also want you to grow with certifications.

🎉 Annual meet ups!

👥 Enhanced parenting scheme!

🚲 Cycle to work scheme and season ticket loan provided.

🏦 Pension and life insurance? Several, for you to choose what looks convenient.

💷 On demand pay tools for you to be able to access salary even before the end of the month!

All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.