Clubhouse Assistant (Part-time)

Rapha launched in 2004 to redefine cycling apparel. Today, progressive design and storytelling has

built a global movement. At Rapha, we want to make cycling the most important sport in the world, by transforming the lives of millions. We are on a mission to create the world’s greatest club through the Rapha Cycling Club (RCC).

As a Clubhouse Assistant at Rapha, you are a versatile ambassador who delivers a seamless customer experience across both retail and cafe spaces, ensuring every visitor is engaged, supported, and inspired by the Rapha brand.

THE ROLE

Key Responsibilities:

• Act as the face of the Clubhouse, transitioning seamlessly between the retail floor and the cafe to provide consistent, world-class service and menu recommendations.

• Use expert product knowledge to uncover customer needs and present the perfect technical apparel or lifestyle solutions.

• Support the Community Lead in the execution of Clubhouse rides and events, helping to build a friendly environment where the sport and culture of cycling are celebrated.

• Maintain the highest levels of visual merchandising and housekeeping while supporting cafe prep and back-of-house needs to ensure a premium brand presentation at all times.

THE CANDIDATE

The ideal Clubhouse Assistant will have the following skills and qualities:

• Experience in a luxury retail environment

• Passionate about delivering legendary customer experiences

• A proven track record of delivering results and the drive to exceed expectations

• Personable and friendly – a good communicator that is approachable and engaging

• Ability to prioritise and demonstrate initiative

• Knowledge of the Rapha brand

• Ability to be flexible and agile to meet business needs

• Interested in cycling of any form or active sports is desirable

• An interest in coffee/barista training would also be an advantage

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.

• We offer all our employees a 50% apparel discount and a discount for family and friends

• An annual clothing allowance

• An employee bonus scheme

• Free membership to the Rapha Cycling Club

• Bike racing expenses up to £35 per race entry

• Team ride days

• Mental health support with MyndUp

• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo

• Company Pension Scheme

• Enhanced Parental Leave