Commercial Product Associate (Customer Delivery & Insight)

Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.

What will you be doing?

We’re hiring a Commercial Product Associate to join our international product team. This graduate-level role is designed for a curious, driven individual eager to uncover customer needs and translate insights into actionable product ideas. You’ll engage directly with customers and market participants to understand their workflows, challenges, and goals, while also supporting data analysis and desk research to inform strategic decisions.

This is a unique opportunity to contribute to customer-centric innovation in fast-growing sectors such as Hydrogen, Carbon, Battery Metals, Rare Earths, and Wheat, all while learning from experienced professionals and supporting global decarbonisation efforts.

Key Responsibilities

Customer Discovery & Insight (Primary Focus)

- Conduct structured interviews and discovery sessions with customers and market participants.

- Uncover workflows, pain points, and desired outcomes to inform product development.

- Synthesise insights into clear documentation for internal stakeholders.

- Collaborate with subject matter experts across editorial, consulting, and technology.

- Maintain a repository of customer insights, quotes, and use cases.

- Present findings to senior stakeholders to bring the customer voice into strategic conversations.

- Support development of customer personas, journey maps, and value frameworks.

Desk Research & Data Analysis (Secondary Focus)

- Analyse customer usage data, CRM records, and feedback from internal teams.

- Combine multiple data sources to build a holistic view of customer engagement.

- Support business cases for new product ideas with robust, insight-driven analysis.

- Maintain departmental reporting tools and dashboards.

- Monitor competitor offerings and market benchmarks.

- Prepare updates and presentations summarising insights and strategic recommendations.

What We’re Looking For

- A recent graduate from a top tier university with strong analytical and communication skills.

- Curious and driven to understand customer behaviour and market dynamics.

- Comfortable conducting interviews and synthesising qualitative insights.

- Confident working with data from multiple sources and drawing meaningful conclusions.

- Organised, detail-oriented, and able to manage multiple projects.

- Collaborative and open-minded, with a growth mindset and eagerness to learn.

- Ideally 1-2 years’ experience with exposure to CRM systems, customer research, or usage analytics in a commercial organisation.

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

Competitive salary and company bonus scheme

• Group pension scheme
• Group healthcare and life assurance scheme
• Flexible working environment
• 25 days holiday with annual increase up to 30 days
• Subsidised gym membership
• Season ticket travel loans
• Cycle to work scheme
• Extensive internal and external training

About Argus

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,500 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Argus is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership and Inclusivity.

For more details about the company and to apply please make sure you upload your CV via our website:

By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.