Product Setup Lead

Product Setup Lead (MVNO - Service Delivery)

Currys London Campus at Waterloo
Permanent
Full Time
Grade 4

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.6 million subscribers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

The Product Setup Lead is responsible for the technical end-to-end setup, configuration, implementation, and launch of mobile tariffs, add-ons, bundles, roaming propositions, and promotional offers across iD Mobile’s technology estate.

Working across Marketing, Technology, Billing, CRM, Digital and Operations teams, the role ensures new propositions are correctly configured, tested, governed and launched to market, delivering a seamless customer and operational experience.

The role acts as the bridge between commercial proposition owners and delivery teams, translating product requirements into executable configuration and implementation activities while ensuring compliance with regulatory, billing and operational standards.

Key Responsibilities:

Product & Tariff Setup
Lead the configuration and implementation of:

• Mobile tariffs
• SIM-only plans
• Device propositions
• Data bolt-ons and add-ons
• Roaming products
• International calling bundles
• Family and multi-line propositions
• Promotional and retention offers
• Ensure accurate setup of products across billing, CRM, ordering and digital platforms
• Maintain product catalogue integrity and governance
• Manage product lifecycle activities including launches, amendments and retirement of propositions

Delivery & Launch Management

• Coordinate end-to-end delivery of new mobile propositions from approval through to launch
• Develop and manage implementation plans, milestones and launch readiness activities
• Identify and manage delivery risks, dependencies and issues
• Ensure all impacted business areas are prepared for successful launches

Cross-Functional Stakeholder Management

Work closely with:

• Commercial Product Managers / Pricing Teams
• Digital Channels
• Technology & Development Teams
• Billing & Charging Teams
• CRM Teams
• Customer Operations
• Regulatory & Compliance
• Act as the central point of coordination for all proposition setup activities
• Facilitate workshops and requirement-gathering sessions across business stakeholders

Product Configuration & Systems Management

Translate commercial requirements into system configuration requirements and manager product setup within:

• Product Catalogue platforms
• Billing systems
• CRM solutions
• Order management platforms
• Validate configuration accuracy before deployment
• Support User Acceptance Testing (UAT) and operational readiness testing

Governance & Control

• Ensure adherence to product governance frameworks and change controls
• Maintain complete audit trails and documentation for all proposition changes and ensure compliance with:
• Ofcom regulations
• Consumer Duty requirements
• Pricing governance policies
• Internal control frameworks
• Support approval boards and change advisory boards where required

Continuous Improvement

• Identify opportunities to streamline proposition setup processes
• Drive automation and efficiency improvements across product delivery activities
• Reduce time-to-market for new propositions
• Develop and maintain setup standards, templates and operating procedures

Required Skills & Experience:

Essential

• 5+ years' experience within a UK MNO, MVNO or telecommunications environment
• Experience delivering mobile tariffs, packages, bundles and promotional offers
• Strong understanding of mobile product lifecycle management
• Billing and charging processes
• Product catalogue management
• CRM and provisioning systems
• Demonstrable experience leading cross-functional delivery activities
• Experience managing multiple concurrent product launches
• Strong stakeholder management and coordination skills

Desirable

• Experience with telecom platforms such as MATRIXX, Amdocs
• Experience working with MVNO operating models
• Knowledge of prepaid, postpaid and hybrid mobile propositions

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Private Medical Insurance
• Life Assurance
• Fantastic colleague discounts on Tech with Currys and iD Mobile
• Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we’ll do our best to help.