Merchandising Admin Assistant

At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.

We’re looking for a detail-oriented, Merchandising Admin Assistant who thrives in a fast-paced environment and is ready for a new challenge. If you're analytical, organised, and excited to support commercial decisions through data and reporting, we’d love to hear from you.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic …We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.

• Collaborative …Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

• Entrepreneurial …We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as Merchandising Admin Assistant

You’ll play a key role in supporting Missoma’s merchandising function. This role is responsible for ensuring the smooth flow of information and processes between suppliers, the warehouse, and internal teams.

With a strong focus on data accuracy, reporting, and analysis, you will contribute to effective stock management, efficient operations, and informed commercial decision‑making across the business.

What You’ll Be Doing

• Provide administrative support to the Merchandising team.

• Create and maintain purchase orders across all stock channels.

• Monitor delivery timelines, chase suppliers where required, and coordinate with the Assay Office on shipment issues.

• Update the PO Master Tracker, ensuring delivery schedules are accurate and up to date; communicate and escalate issues as needed.

• Submit regular PO reconciliations to the AM to ensure short/over shipments, partial deliveries, cancellations, and price changes are accurately reflected in the system

• Liaise with Finance and the Warehouse to resolve invoicing queries.

• Collate weekly Production Status Reports from suppliers and conduct weekly supplier calls.

• Work with the Warehouse to prioritise shipments and goods-in.

• Input agreed Assemble-to-Stock and Stock Transfer requests into the system, with guidance from the Assistant Merchandiser (AM).

• Update weekly Return to Vendor (RTV) information in the system.

• S end daily stock reports and respond to ad hoc stock queries.

• Support the team with sales and stock analysis, as well as trade reporting.

• Deputise for the AM when required.

What You’ll Bring

• Experience in merchandising and merchandising techniques beneficial.

• Fast learner Self-motivated, uses initiative (problem solver).

• Excellent numerical, analytical and communication.

• Confident in building relationships with key internal and external stakeholders.

• Ability to prioritise workload.

• MS office literate; particularly analytical on Excel (knows VLOOKUP’s and Pivot tables).

What You’ll Get

• Generous staff discount across our products and experiences.

• Hybrid working model with flexible hours at our West London HQ.

• Healthcare cash plan to support everyday wellbeing.

• Enhanced parental leave after two years of service.

• Annual paid volunteer day to give back to causes you care about.

• Monthly team socials and events.

• Access to cycle and tech schemes with easy monthly payments.