Senior Microsoft 365 Support Engineer | Private Equity (6-month Contract)
This is not a standard support role. We’re looking for a senior, self‑sufficient Systems Support Engineer to step into a visible, trusted position within a highly professional, technically literate organisation operating at the top end of financial services. This is a hands‑on contract role where you’ll own complex issues end‑to‑end, act as a senior escalation point, and work directly with demanding stakeholders who value clarity, judgement, and confidence. If you thrive in environments where communication matters as much as technical skill , and where your work is immediately felt by senior decision‑makers, this role will suit you perfectly. The role at a glance
As the senior L2/L3 presence within the service desk function, you’ll:
- Take ownership of complex, business‑critical incidents , seeing them through to full resolution
- Act as a calm, credible escalation point for both technical teams and senior users
- Balance day‑to‑day operational support with meaningful contribution to in‑flight infrastructure and security projects
- Work deeply within Microsoft 365as the firm’s core collaboration and productivity platform
- Engage with a technically sophisticated user base , including senior stakeholders, where clear explanation and sound judgement are essential
- Owning and resolving L2/L3 incidents across Windows, macOS, M365, identity, networking, and endpoint tooling
- Administering the Microsoft 365 estate: Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD / Entra ID
- Managing identity and access across the user lifecycle - onboarding, offboarding, access changes, and permissions
- Applying and maintaining security and compliance controls including conditional access, MFA, DLP, retention, and endpoint compliance
- Using PowerShell to automate administration, reduce manual effort, and accelerate resolution
- Supporting and, where appropriate, leading IT initiatives such as security improvements, cloud changes, and tooling enhancements
- Identifying recurring issues and driving root‑cause resolution , not papering over symptoms
- Keeping systems and process documentation accurate, clear, and genuinely useful
- Communicating directly with senior users in a composed, professional, solutions‑focused manner
- 5+ years’ experience in enterprise IT support, with strong L2/L3 exposure
- Deep, hands‑on Microsoft 365 administration experience - this is essential
- Confident troubleshooting across Windows and macOS in mixed‑OS environments
- Strong working knowledge of Azure AD / Entra ID , conditional access, MFA, and identity governance
- Experience applying M365 security and compliance features as standard practice
- Practical PowerShell scripting capability
- Solid networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience working with structured ITSM platforms and managing SLAs
- The confidence and judgement to engage credibly with senior, commercially focused stakeholders
- Immediate responsibility and visibility - you’re trusted to operate at senior level from day one
- A genuinely professional user base who value clarity, discretion, and competence
- The chance to influence how systems, security, and support are delivered - even on a contract
- Competitive day‑rate equivalent / salary for a six‑month engagement
- A role where your communication style and stakeholder presence are as important as your technical strength
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