Level 4 Digital Community Manager Apprenticeship

Summary

Do you enjoy being creative, using digital tools, and helping online communities? Join us as a Digital Community Manager Apprentice and help shape the learning experience for apprentices and adult learners across the UK.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Digital community manager (level 4)

Hours

Monday to Friday 9 am to 5 pm including 1 hour lunch break

35 hours a week

Start date

Saturday 24 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Daily/Weekly Activities of the Apprentice
1. Community Engagement & Support

• Respond to questions and messages from learners and employers on online platforms (forums, social media, email).
• Welcome new learners and employers to the program, guiding them through onboarding steps.
• Encourage discussion, collaboration, and sharing of experiences within the online learning community.
• Monitor learner progress and provide gentle nudges or reminders to keep learners engaged.

2. Content Creation & Management

• Draft posts, newsletters, blogs, or videos for learners and employer audiences.
• Schedule content on social media and community platforms using digital tools.
• Ensure content is relevant, professional, and aligned with the training programs and company brand.
• Assist in creating resources to support learners’ understanding of digital programs.

3. Learner & Employer Onboarding

• Contact new learners and employers to guide them through program registration.
• Explain the benefits of the programs and answer questions about the learning process.
• Help employers understand how to support their apprentices and track progress.
• Maintain records of onboarding activity and engagement to support business growth.

4. Analytics & Reporting

• Track engagement metrics on social media, learning platforms, and community forums.
• Identify trends and suggest improvements to increase participation and retention.
• Support team reporting on learner engagement, campaign success, and community growth.

5. Collaboration & Team Support

• Work with marketing, learning, and delivery teams to plan campaigns and events.
• Assist in promoting new courses, events, or initiatives to learners and employers.
• Attend team meetings and training sessions as part of the apprenticeship development.

6. Professional Development (Apprenticeship Learning)

• Complete the Level 4 Digital Community Manager apprenticeship modules.
• Develop skills in social media management, content strategy, learner engagement, and analytics.
• Apply learning from the apprenticeship directly to day-to-day activities.

Where you'll work

Montefiore Centre
Hanbury Street
London
E1 5HZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LONDON VESTA COLLEGE LIMITED

Training course

Digital community manager (level 4)

What you'll learn

• Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
• Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
• Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
• Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
• Listen, assess, engage and react appropriately to an online situation or requests from the online community.
• Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
• Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
• Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
• Analyse, interpret and evaluate the information and ideas that are raised by the online community.
• Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
• Deliver effective written communication when messaging the online community via forums and online media channels.
• Use data analytics created by software packages and community tools dashboards to create reports for internal use
• Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
• Ability to manage conflict positively.
• Analyse and evaluate the information created by data analytics to review the effectives of their actions
• Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
• Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
• Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
• Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
• Listen, assess, engage and react appropriately to an online situation or requests from the online community.
• Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
• Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
• Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
• Analyse, interpret and evaluate the information and ideas that are raised by the online community.
• Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
• Deliver effective written communication when messaging the online community via forums and online media channels.
• Use data analytics created by software packages and community tools dashboards to create reports for internal use
• Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
• Ability to manage conflict positively.
• Analyse and evaluate the information created by data analytics to review the effectives of their actions

Training schedule

• Hybrid Delivery Model: In-person sessions, Google Classroom sessions, and workshops.
• Off-the-Job Training:

Training will take place once a week.
First 6 months:

Week 1: Tutor-led hybrid learning
Week 2: Assessments, practical exercises, and projects linked to daily work
After the first six months: Training will continue once a week with a tutor or skills coach.

More training information

This training will cover:

Digital community management principles
Social media strategy and content creation
Data analytics and reporting
Learner engagement and onboarding
Professional skills development (communication, collaboration, project management)

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/ C)

A Level in:

Any 3 subjects (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Creative
• Initiative
• understanding of social media
• Familiarity with digital tools

Other requirements

Passing a Disclosure and Barring Service (DBS) check