Communications & Sales Assistant
The Box is looking for a freelance Communications & Sales Assistant to support during sales periods, combining on-floor sales/operations support with daily customer communications across email and social channels.
The Communications & Sales Assistant role is hands-on and customer-facing, ensuring the shop floor is sale-ready, daily trading runs smoothly, and customer enquiries/orders are handled promptly and professionally.
Key Responsibilities of the Communications & Sales Assistant:
Customer Communications (Email, Social & Messaging):
- Check and manage the info@ inbox daily, responding to customer enquiries in line with brand tone and guidance.
- Monitor and respond to Instagram DMs daily.
- Engage with WhatsApp communications for personal shopping support when appropriate.
- Escalate sensitive issues (e.g., complaints, refunds, VIP requests, stock disputes) to management promptly.
Set Up & Sales Floor Support:
- Assist with floor setup ahead of sales: merchandising support, pricing, signage, and general preparation.
- Provide high-quality customer service during sales events.
- Support floor management and day-to-day operational tasks during trading.
- Complete end-of-day (EOD) procedures and support till management, as directed.
- Support management with ad-hoc tasks as required during peak periods.
Ecom Customer Support:
- Log and track online customer enquiries, including order issues, returns and delivery queries.
- Coordinate with brand partners to resolve product/stock/order issues when needed.
- Support personal shopping orders end-to-end (customer comms, order processing, fulfilment).
- Pick, pack and prepare shipments when required, maintaining speed and accuracy during peak periods.
What the Box is looking for…
Required:
- Proven experience in retail sales support, customer service, or shop-floor operations.
- Confident, professional written communication, e.g. email and social messaging.
- Strong attention to detail (pricing, signage, packing accuracy, tracking details).
- Able to work calmly and efficiently during busy sales periods.
- Reliable, punctual, and able to follow management direction and brand standards.
Beneficial:
- Experience posting on Instagram for a retail/brand account.
- Familiarity with personal shopping/VIP customer handling.
- Experience with till procedures and end-of-day routines.
Application
Apply with a CV and a cover letter outlining your suitability and interest.
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