Communications & Sales Assistant

The Box
Hackney, Greater London

The Box is looking for a freelance Communications & Sales Assistant to support during sales periods, combining on-floor sales/operations support with daily customer communications across email and social channels.

The Communications & Sales Assistant role is hands-on and customer-facing, ensuring the shop floor is sale-ready, daily trading runs smoothly, and customer enquiries/orders are handled promptly and professionally.

Key Responsibilities of the Communications & Sales Assistant:

Customer Communications (Email, Social & Messaging):

  • Check and manage the info@ inbox daily, responding to customer enquiries in line with brand tone and guidance.
  • Monitor and respond to Instagram DMs daily.
  • Engage with WhatsApp communications for personal shopping support when appropriate.
  • Escalate sensitive issues (e.g., complaints, refunds, VIP requests, stock disputes) to management promptly.

Set Up & Sales Floor Support:

  • Assist with floor setup ahead of sales: merchandising support, pricing, signage, and general preparation.
  • Provide high-quality customer service during sales events.
  • Support floor management and day-to-day operational tasks during trading.
  • Complete end-of-day (EOD) procedures and support till management, as directed.
  • Support management with ad-hoc tasks as required during peak periods.

Ecom Customer Support:

  • Log and track online customer enquiries, including order issues, returns and delivery queries.
  • Coordinate with brand partners to resolve product/stock/order issues when needed.
  • Support personal shopping orders end-to-end (customer comms, order processing, fulfilment).
  • Pick, pack and prepare shipments when required, maintaining speed and accuracy during peak periods.

What the Box is looking for…

Required:

  • Proven experience in retail sales support, customer service, or shop-floor operations.
  • Confident, professional written communication, e.g. email and social messaging.
  • Strong attention to detail (pricing, signage, packing accuracy, tracking details).
  • Able to work calmly and efficiently during busy sales periods.
  • Reliable, punctual, and able to follow management direction and brand standards.

Beneficial:

  • Experience posting on Instagram for a retail/brand account.
  • Familiarity with personal shopping/VIP customer handling.
  • Experience with till procedures and end-of-day routines.

Application

Apply with a CV and a cover letter outlining your suitability and interest.

Posted 2026-05-03

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