Resident Safety Support Coordinator

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Resident Safety Support Coordinator

London based with balance of home and office working

£39,707 - £41,800 per year plus Company car or car allowance

35 hours per week, Monday to Friday - 9am-5pm

Temporary position for up to 24 months

We have an opportunity for two Resident Safety Support Coordinators to join our Building Safety team in London. The main purpose of these roles is to engage with our customers to identify those who may need assistance to evacuate in an emergency and undertake/review Person Centred Fire Risk Assessments (PCFRA's) and Personal Emergency Evacuation Plans (PEEPs). You will be also responsible for providing individual Emergency Evacuation Statements as well as undertaking a variety of other Customer Engagement activities.

These roles sit within the Building Safety department which is playing a key role in ensuring that the Group meets all new and existing legislative and regulatory requirements with regard to building safety.

These roles have been funded by UK Government.

The role of Resident Safety Support Coordinator will include:

• Working with customers to assess needs and identifying who falls within the Residential Personal Emergency Evacuation Plan (R-PEEP) regulations
• Managing multiple cases through our systems, ensuring accurate and timely record keeping
• Communicating with customers using their preferred method of contact, including conducting home visits
• Completing Person-Centred Fire Risk Assessments (PCFRAs) and all related evacuation documentation, ensuring reviews are completed annually, or as when required
• Coordinating equipment, adaptations and any required works to support residents evacuation arrangements, working with internal teams and external specialists where required
• Managing sensitive data responsibly, in line with General Data Protection Regulations (GDPR) and safeguarding expectations. Share relevant information securely and appropriately with the Fire and Rescue Service
• Coordinating and undertaking routine customer engagement activities to support and implement the resident engagement strategy

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to L3 qualification in fire safety / assessment / engineering or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Proven experience of working directly with residents with varied and complex needs, with strong awareness of equality, diversity and inclusion
• Experience completing PCFRAs or similar person-centred assessments
• Knowledge of fire safety and risks within medium/high risk residential buildings
• Experience of working with and providing advice to building residents
• Proven experience in data protection and safeguarding responsibilities
• Proven experience of working to deadlines and prioritising workloads
• Working knowledge of aids and adaptations and processes, and experience working with local authorities and other external stakeholders
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £35,908 with an additional policy allowance of £3,799 per annum (rising to £37,801 with an additional policy allowance of £3,999 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 24 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.