Income Recovery Apprentice LBHF622790

Job Details:

Salary range: £27,783 per annum
Work location: 145 King Street, Hammersmith, London W6 9XY
Hours per week: 36.00
Contract type: Temporary up to 18/24 months
Closing date: 5 December 2025
Interview date: Week commencing 15 December 2025
Contact details for Informal discussion: Caroline Kamson, Rental Income Team Manager via email on [email protected]

About the role

Hammersmith & Fulham Council are committed to investing in their residents and we are currently creating a wide range of high-quality Apprenticeships that combine working in a great job, comprehensive training and development opportunities and a competitive salary.

This apprenticeship consists of a 18 months, long opportunity to build on your organisational and communication skills and apply your ‘can-do’ attitude whilst working towards a Housing and property management / Skills England level 3 qualification.

The Job - you will:

• To work and carry out the functions of the Rental Income Section – Rental Income, Welfare Benefit and Leasehold teams.
• Deliver a range of administrative functions such as diary management, photocopying, scanning, filing and responding to requests for information via email, letter and telephone calls.

• Maintain and update records and support teams with data entry and numerical data.

• Develop professional relationships with your own team and with others who we work alongside and provide services to.
• Build on your existing communication skills, gain invaluable experience and build your self-confidence through your day-to-day workplace activities.

Training and Development – you will:

• Complete a Level 3 Housing / Property Management Assistant qualification. Leading to level 3 qualification funded by the Council. This will involve attendance at a college and/or completing tasks in the workplace (depending on specific course requirement)

Working in Hammersmith & Fulham Council

We appreciate and value our employees and recognise the importance of a motivated and supported workforce. In addition to the competitive salary and excellent annual leave package the organisation offers a wide range of benefits such as; beneficial pension scheme, tax efficient childcare vouchers and cycle schemes, discounts at Vodaphone and local discounts from restaurants and shops.

To apply, you must:

• Be a Hammersmith & Fulham resident aged 16+.
• We encourage you to apply if you are a school/college/university leaver and would like to kick start your career however, applicants of all ages will be considered.
• Not currently be qualified in Level 3 Housing / Property Management Assistant qualification.

Please ensure that you fully answer the mandatory questions at the end of the application form as this is what the recruiting managers will be using to shortlist your application. You should use your previous experiences at school, college, work or in your personal life to give detailed and relevant examples when asked. Uploading a CV and/or a personal statement is optional, but these will not be considered when assessing your job application.

Hammersmith & Fulham residents who would like help with job applications or interview support can contact the Workzone team on 0208 753 6773 or [email protected].

For more information about apprenticeships, please email [email protected]

Click here for the Role Profile.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE .

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at [email protected] or by post to The Town Hall, King Street, Hammersmith W6 9JU

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.