IT Support Engineer

✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

Alongside our patient-facing platforms, we operate a secure and efficient internal IT environment to ensure our teams can deliver healthcare effectively and compliantly.

💫What we are looking for?

We are seeking an I T Support Engineer to provide day-to-day corporate IT support for our UK team and remote employees. This role will be responsible for managing Office 365 services, laptops and desktops, network connectivity, and end-user issues , while ensuring that all systems are secure, compliant, and reliable.

As a UK-based engineer, you will be the first line of support for our UK office and remote workforce , working closely with our Bangalore IT team to deliver consistent, global IT services. You’ll play a crucial role in keeping our people productive, connected, and supported.

😎What You’ll Be Doing:

Key Responsibilities

- End-User Support

• Provide technical support for laptops, desktops, mobile devices, and peripherals.
• Resolve issues with Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.)
• Support video conferencing, collaboration tools, and remote working setups.

- System & Device Management

• Manage user accounts, permissions, and security settings within Office 365 / Azure AD
• Ensure devices are updated with patches, antivirus, and endpoint protection.
• Deploy and configure hardware and software for new employees.

- Networking & Infrastructure

• Provide first-line support for internet connectivity, Wi-Fi, and VPN access.
• Liaise with UK vendors and service providers for escalated infrastructure issues.
• Monitor and troubleshoot local network and hardware performance.

- Security & Compliance

• Enforce IT security policies, including multi-factor authentication, password policies, and data encryption.
• Ensure compliance with GDPR, NHS Digital, and healthcare IT security standards.
• Help train employees on IT best practices and security awareness.

Collaboration & Documentation

• Work closely with the Bangalore IT team to deliver consistent support across geographies.
• Maintain IT documentation, troubleshooting guides, and asset inventories.
• Support onboarding/offboarding processes for UK employees.

🚀To thrive in this role you’ll need to:

Skills & Qualifications

• 2–4 years of experience in I T support, desktop support, or helpdesk roles.
• Strong knowledge of Office 365 administration and support .
• Hands-on experience with Windows and macOS laptops/desktops .
• Familiarity with Azure AD, Intune, or similar device management platforms.
• Solid understanding of networking basics (DNS, DHCP, VPNs, Wi-Fi).
• Strong troubleshooting and customer service skills.
• Excellent communication skills, with the ability to support both local and remote users.

Bonus Points:

• Experience in a healthcare or regulated environment.
• Familiarity with endpoint security tools and compliance frameworks.
• IT certifications (CompTIA, Microsoft 365 Certified, ITIL).

🙏🏻What You Can Expect from Us

• Competitive salary
• Work Hybrid/remote, with office days based in our beautiful and modern Canary Wharf office.
• 30 days holiday (includes UK public holidays)
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups
• A role that ensures our UK teams stay productive, secure, and connected.
• Opportunity to collaborate globally with our Bangalore IT and engineering teams.
• Professional growth in corporate IT, cloud, and security operations.
• A mission-driven work culture, supporting technology that improves patient care.

🗓️Our Hiring Process

We aim to make our hiring process as streamlined as possible.

• A Talent call with our Talent Acquisition Specialist
• An Interview with our Hiring Manager
• A competency Skills Assessment
• Offer!

🩵Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.