Customer Service Team Manager
Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team in this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers.
Salary: £40, 000 to £45,000
What You’ll Do:
- Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery.
- Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality.
- Mentor & Develop: Coach and support your team to foster their growth and professional development.
- Collaborate for Success: Work with other teams to share insights and optimize performance.
- Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions.
- Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets.
Who We’re Looking For:
- Natural leader with strong motivational skills
- Excellent communicator with both customers and colleagues
- Detail-oriented with a commitment to high-quality service
- Experience in customer service processes and best practices
- Strong organizational skills with the ability to thrive in a fast-paced environment
- Previous experience in a leadership role
Why Join us?
- Opportunity for growth within the company
- Supportive and forward-thinking team environment
- Make a tangible difference to customer experiences
Ready to take the next step in your career? Get in touch with the team on 02085497212 or submit your CV using the link below
Recommended Jobs
Associate Director Project Manager - Complex Buildings
Joining Arup Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. Watch this short clip to discover how Arup are sha…
Marketing Manager
At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all o…
Year 5 Teacher — Lambeth — January 2026 start
Do you want to teach a curious and motivated Year 5 class in a Lambeth primary that prioritises deep learning from January 2026? A supportive Good school in Lambeth is looking for an inspiring Year 5…
Retail Store Cleaning Job in Stratford - E20
December 2025, - ongoing Dazzle s is a fast-growing tech-led commercial cleaning company that prides itself on exceptional customer care and that values its employees hugely. We are looking for ex…
Physiotherapy
PSL Recruitment Services is urgently looking for a Band 6 Physiotherapist experienced in Neuro Rehab to work within a London based NHS Rehab hospital. The is full time post and is due to start ASA…
Fire Engineer
What's the Opportunity Fire engineering isn't just about compliance, it's about helping projects work safely in the real world. We are recruiting a Fire Engineer to join our design team. This role c…
KS2 Teacher | Primary School in Brent
Are you a passionate and dedicated KS2 teacher looking for a rewarding opportunity? Join our welcoming three-form entry school from January 2026 on a temporary basis, with the potential to move into …
Solicitor
Job Category: Legal Job location Fleet House, 59-61 Clerkenwell Road, London, Greater London, EC1M 5NW United Kingdom Southern Housing Hours per week: 35 Start date: Immediate start …
Pensions Lawyer (1-3 yrs PQE) - leading advisory practice
One of the City’s most highly rated, advisory driven Pensions practices has created a new opening at 1-3 year PQE level to join an experienced team servicing a diverse and high quality portfolio of s…
Insurance Account Director
Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Insurance Account Director or experienced Account Executive who uses their knowledge and experience of the Insu…