C u s t o m e r S e r v i c e / S a l e s A d m i n i s t r a t o r
Customer Service/Sales Administrator
£27,000 + Bonus (Up to £6000)
Southall - Fully office based
Monday to Friday with Occasional Sundays + Occasional Bank Holidays
We are recruiting for a market leading organisation based at their Head Office in Southall. You will be joining their Customer Engagement team where you will be handling inbound/outbound calls and emails with customers, handling admin duties and identifying up-selling opportunities while developing and maintaining relationships with customers.
Role:
- Handling inbound and outbound calls and emails with customers
- Speaking to your set of customers on a daily/weekly/monthly basis dependent on their needs
- Building and maintaining relationships with customers
- Work with customers to support their customer journey
- Logging customer details correctly
- Action order amendments and add-ons for your customers
- Work with field sales colleagues to highlight lapsed accounts and also help highlight leads within the area.
- Ensure your customers are aware of any promotions and changes to products
- Identify up-selling opportunities and aim to maximise sales opportunities where possible
- Work closely with the sales team to identify leads for your territory.
- Raise issues in case management allocating to the relevant individual for follow up.
- Work through a call plan each day to ensure all customers are spoken to on a regular basis.
Skills :
- Strong administrations skills
- Ability to communication with customers clearly via inbound/ outbound calls and emails
- Able to identify up-selling opportunities
- Great time management skills
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