Shift Manager - Tottenham

About the role

The Warehouse Shift Manager is responsible for overseeing daily warehouse activities during an assigned shift, ensuring efficient operations, health & safety compliance, and team productivity. This role supervises warehouse staff, manages performance, and ensures that, picking and delivery, processes meet company standards.

Main Responsibilities

• Open or close the building at the beginning or end of shift
• Manage and coordinate warehouse staff during assigned shifts
• Ensure efficient picking, stacking, lines and loading of products
• Monitor daily operations to meet productivity and performance targets
• Enforce health, safe and legal regulations and company policies
• Manage shift schedules, attendance, and staff performance
• Train, coach, and develop team members
• Resolve operational issues and escalate where necessary
• Coordinate with other departments such as Telesales, Sale Accounts, and Buying Team
• Ensure proper use and maintenance of warehouse equipment
• Route planning and load plans considering any vehicles off road

You will need

Key Skills & Requirements

• Proven experience in warehouse operations or logistics (typically 2+ years)
• Previous supervisory or team leadership experience
• Strong leadership and people management skills
• Good understanding of warehouse management systems (WMS)
• Excellent problem-solving and decision-making abilities
• Strong organisational and time management skills
• Knowledge of health and safety regulations
• Ability to work flexible shifts (including early/late & Saturdays if required)

Key Performance Indicators (KPIs)

• Order accuracy and availability fulfilment %
• Pick rate performance per shift
• Delivered on time/late
• Health & safety compliance
• Staff turnover and engagement
• Training compliance

Working Conditions

• Fast-paced warehouse environment
• May require standing, walking, and lifting
• Shift-based schedule (Morning, late, or Saturday shifts when required)

What's in it for you

• Employee discounts after 4 weeks, such as:
  • A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.

• After 3 months:

  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.