Deputy Care Manager

Ready to step up and shape outstanding community care? We’re hiring a Deputy Care Manager in SE London with one of the UK’s leading complex care brands . This is a permanent, full-time position, working Monday–Friday, 9am–5pm (with flexibility for occasional out-of-hours/on-call) and offering £38,000–£42,000 DOE .

Why this role?

• Make a visible impact stabilising complex packages and improving outcomes across the community

• Join a high-performing team backed by robust clinical governance and national resources

• Lead, coach, and develop Care Coordinators while driving consistent, CQC-ready standards

What you’ll do

• Own service assurance for complex/deteriorating packages; deliver rapid improvement plans

• Ensure CQC compliance and mitigate risks early through strong governance and documentation

• Act as first point of escalation; coach and performance-manage Care Coordinators

• Keep clients and families at the centre—clear communication, swift resolution of concerns

• Oversee rotas, crisis response, and continuity planning to maintain safe staffing

• Contribute to MDT reviews, funder meetings, onboarding, training reviews, and probation

• Monitor payroll accuracy and contract hours (e.g., OneTouch ), liaising with Finance

• Take part in the on-call rota for urgent, unplanned events

What you’ll bring

• 3+ years’ experience as Senior Coordinator/Deputy Manager in domiciliary/community complex care

• Strong working knowledge of CQC standards , audits, and clinical governance

• Proven leadership: supervision, coaching, performance improvement

• Confident with documentation review, quality monitoring, and service improvement

• NVQ Level 3 minimum; Level 5 preferred or in progress

• IT literate; MS Office and familiarity with OneTouch (or similar)

Keywords (to aid discoverability)

Deputy Care Manager; Complex Care; Homecare; Domiciliary Care; Community Care; CQC; Rota Management; Clinical Governance; Service Assurance; Care Coordinator; London; SE London ; Deputy Branch Manager (Complex Care)

Apply now or call Ehsan at Leaders in Care on 07533 113393 for more information about this Deputy Branch Manager (Complex Care) role.

REF: LICEA