Business Solutions Manager

This role will help drive region wide change across Scotland's Railway, transforming how we work and deliver for our passengers and customers. Working with the business to gather and analyse strategic insight, this role will focus on facilitating discussions, influencing senior stakeholders, shaping actionable solutions, and preparing business cases for initiatives targeting key business challenges. The position further offers guidance and support to the Region in implementing core processes and policies, with particular focus on strengthening capabilities in risk management, assurance, change management, and continuous improvement., Here's some of the responsibilities you will expect to carry out in this role.

• Coach, guide, and support stakeholders across the Scotland's Railway to improve the way we manage the business.
• Engage with stakeholders and relevant subject matter experts to identify, collate, and understand detailed business requirements behind an identified business problem or opportunity.
• Working with various stakeholder groups to develop and deploy corporate processes that support effective management of the business.
• Develop consistent business-wide requirement specifications to support the implementation and transition to new ways of working.
• Analyse and document current processes, workflows, and information exchanges to identify opportunities to improve efficiency and/or effectiveness in the way we manage our business.
• Develop and manage relationships with multiple stakeholders across our business community to drive cross-organisational engagement and, support the development of the community. Including running workshops and forums for various communities of practice.
• Promote the use of best practice tools and processes across the business, focusing on
  Demonstrate strong business/commercial approach and understanding of business management process and capability
• Strong ability to manage a variety of stakeholders at all levels of the business
• Demonstrable experience of influencing senior stakeholders
• Experience in delivering multi-faceted change programmes
• Strong communication skills including workshop facilitation
• Proven ability to review and edit requirements, specifications, and processes, and recommend solutions
• Good knowledge of project management, risk management, assurance review, change and improvement process, tools, and techniques.
• Proven track record of defining and delivering business processes at an enterprise level
• Ability to tailor presentation styles to suit audience levels.
• An ability to work autonomously under pressure in a rapidly evolving environment.
• Proficient use Microsoft Office, including Word, Excel and PowerPoint.
• Comfortable to challenge with evidence as appropriate
In addition to the above, it would be desirable to have the following: -
• Formal qualifications in project and business management and would be desirable
• Detailed understanding of the railway industry, its key business processes and interfaces
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At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Scotland's Railway is part of this large family, and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing. Our colleagues are encouraged to work flexibly as we know that busy lives don't always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life. We're also a employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone.
Salary: starting at £46,701 and rising to £55,411 per annum