Tenant Management Organisation

Tenant Management Organisation (TMO) Officer

Location: Romford

Duration of booking: 6 months

Proposed start date: ASAP

Pay Rates: £18.33 PAYE Holiday

Hours / Working Days: 36 hours per week / Monday to Friday, 9am – 5pm

Sector: Public Sector

Based: Office

Job Summary

Are you passionate about delivering excellent housing services and empowering communities? Join us as a TMO Officer and play a vital role in supporting and monitoring the services provided by Tenant Management Organisations (TMOs) across Havering.

Housing management experience is essential
Experience / knowledge of Tenant management organisations (TMO's) is desirable.

You will be part of a dedicated team committed to improving housing services and empowering local communities. We offer a supportive environment, opportunities for professional development, and the chance to make a real difference in residents’ lives.

Main Duties & Responsibilities

As a TMO Officer, you will be the key liaison between the Council and TMOs, ensuring residents receive high-quality housing management services. You will coordinate service delivery, monitor performance, and support governance and financial oversight. This is a dynamic role that combines strategic oversight with hands-on support.

• Act as the main point of contact for TMOs, supporting them in delivering resident-focused services.
• Monitor compliance with the Modular Management Agreement and ensure KPIs are met.
• Coordinate TMO activities with council departments and external partners.
• Lead on audits, performance reviews, and resident ballots.
• Support TMOs in governance, training, and effective communication with residents.

Essential Criteria

• A valid Uk driving licence with a car to use for work
• Experience in social housing and knowledge of legal/regulatory frameworks.
• Strong communication and IT skills (MS Office proficiency essential).
• Understanding of contract monitoring and governance.
• Ability to work flexibly, including occasional evenings for meetings.

Additional Requirements

· The Council has a strong commitment to achieving equality of opportunity in its services to the community and in the employment of people. It expects all employees to understand, comply with and promote its policies in their own work, and to undertake any appropriate training.

· Comply with Health and Safety Regulations associated with your employment.

· Be aware of the council’s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of all personal data held on such systems and ensure that all processes comply with this.

· To treat all information acquired through your employment, both formally and informally, in strict confidence. There are strict rules and protocols defining employee’s access to and use of the council’s databases, any breach of which will be regarded as subject to disciplinary investigation.

· You may be required to work at any Council site.

· Demonstrate a flexible approach in the delivery of work within the service area. Consequently, the post holder may be required to perform duties not specifically identified in the job profile, but which are in line with the general responsibilities of the post.

· Deal with any Safeguarding issues that might arise, in line with the Council’s policies and procedures