ServiceNow Implementation Consultant

We are seeking an experienced ServiceNow Implementation Consultant to lead the configuration and deployment of a HR Enquiry / HR Case Management project. The ideal candidate will have strong hands-on configuration skills, a solid understanding of HR service delivery processes, and experience translating business requirements into scalable ServiceNow solutions.

This is not a full time role and will be based on a number of days to configure and deploy the HR inquiry process in ServiceNow

Key Responsibilities:

• Configure and implement the HR Enquiry / HR Case Management module, including case types, workflows, templates, SLAs, and knowledge integrations.
• Gather and refine business requirements from HR and People Services teams.
• Build and customise ServiceNow components such as forms, fields, UI policies, business rules, notifications, and integrations.
• Ensure alignment with platform governance, best practice, and security standards.
• Support user acceptance testing, issue resolution, and go-live activities.
• Provide knowledge transfer and documentation to HR operations and platform teams.

Required Skills & Experience:

• Proven experience implementing ServiceNow HRSD, specifically HR Case Management / HR Enquiry.
• Strong configuration capability across the ServiceNow platform (Workflows/Flow Designer, Studio, Business Rules, Client Scripts, Data Models, Integrations).
• Good understanding of HR processes and service centre operations.
• Ability to work with stakeholders at all levels and translate requirements into system design.
• ServiceNow certification (HRSD or System Administrator) preferred.

About CE Back Office:

CE Global Partners are a successful and fast growing consultancy, who specialise in client-side support to enable and deliver HR and payroll transformations globally enabled by market leading technology. We work across multiple industries, sectors and technologies to help our global clients prepare, deliver and optimise their transformation. We typically implement market leading HR technology such as Oracle HCM, Workday, Ceridian or SAP Successfactors for global organisations. Working within the CE team you will learn, grow and progress in a culture that is supportive and collaborative whilst using best in class methods. Our clients recognise us for the quality of our work we deliver. If you are looking for your next career challenge whilst working with industry experts then this is the perfect opportunity for you.