Customer Delivery Manager, Global Enterprise Services

DESCRIPTION

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

The Amazon Leor business operations team is looking for a Customer Delivery Manager to join our Enterprise Service Delivery organization. In this role, you will work closely with customers to design, implement, and manage the onboarding and delivery of Leo Satellite Services to meet the customer technical requirements and business objectives. You will be responsible for managing the customer experience as part of service launch or post-sales activities. This includes leading the implementation process, ensuring adherence to best practices, optimizing performance, identifying opportunities for upsell or introduce value added services, and managing risks throughout the project or ongoing service contract. This role will interface with cross-functional business development, sales, service delivery and enterprise customers to conduct early on-site testing, technical onboarding, and acceptance testing for Leo enterprise customers. Join us and make a difference for people and businesses around the world.

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Key job responsibilities
• Collaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Leo Satellite Services delivered to enterprise and mobility customers
• Manage assisted ordering process, system integration and acceptance process for Leo business customers spanning telco backhaul, industrial IoT, corporate enterprise, aviation, maritime, and other mobility customers
• Work with Leo product / program management, AWS, partner ecosystem, and end-customer IT / technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirements
• Collaborating with stakeholders to gather customer requirements and propose effective delivery strategies
• Manage the customer experience through project tracking and timeline deliverables, identifying risks and gaps ahead of time to ensure a smooth and positive customer onboarding
• Advocate for the customer experience, coordinating with Customer Care teams around the rules of engagement during and post service delivery

BASIC QUALIFICATIONS

- Extensive years of working directly with enterprise or mobility customers, leading complex end-to-end system integration or on-site service delivery projects
- Tenured experience in project management of technical programs
- Experience in consulting services, business development, or technical sales