German & English Customer Experience Consultant

Multilingual Customer Experience Consultant

German & English Speaking

Pay: £13.35 per hour + bonus (OTE)

Location: London (Hybrid - 80% remote)

⏰ Shifts: Rotational shifts between 8am-8pm, Monday to Saturday

About the Role

Join Konecta , partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24 .

You'll be the friendly, knowledgeable voice supporting customers in Germany , handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable.

If you enjoy helping people, solving problems, and working in a fast‑paced, supportive environment - this one's for you.

What You'll Be Doing

• Supporting customers via phone, email and live chat
• Answering queries clearly and professionally in German & English
• Resolving issues with confidence and empathy
• Working closely with your Team Leader and colleagues
• Continuously looking for ways to improve the customer journey
• Bringing energy, curiosity and a positive attitude to the team

✅ What We're Looking For

• Fluent German & English (written and spoken)
• Excellent communication and customer service skills
• Strong numeracy, literacy and attention to detail
• Confident problem‑solver with good decision‑making skills
• Call centre or back‑office experience (helpful, not essential)
• Flexible and happy to work rotating shifts

Why Join Konecta?

• Hybrid working - work from home most of the time
• Monthly shift rota so you can plan ahead
• Supportive, collaborative team with real autonomy
• Clear career progression and development opportunities
• A culture that values ideas, innovation and having fun at work

You'll be joining an established team that handles around 25,000 customer contacts per month , consistently achieving 90%+ customer satisfaction - and always aiming higher.

Your Future With Us

We believe in growing our people. As you develop, you'll have opportunities to:

• Take on additional responsibilities
• Progress into specialist or leadership roles
• Help shape how we deliver world‑class customer experiences

Ready to Apply?

If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you .

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.