German & English Customer Experience Consultant
Multilingual Customer Experience Consultant
German & English Speaking
Pay: £13.35 per hour + bonus (OTE)
Location: London (Hybrid - 80% remote)
⏰ Shifts: Rotational shifts between 8am-8pm, Monday to Saturday
About the Role
Join Konecta , partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24 .
You'll be the friendly, knowledgeable voice supporting customers in Germany , handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable.
If you enjoy helping people, solving problems, and working in a fast‑paced, supportive environment - this one's for you.
What You'll Be Doing
- Supporting customers via phone, email and live chat
- Answering queries clearly and professionally in German & English
- Resolving issues with confidence and empathy
- Working closely with your Team Leader and colleagues
- Continuously looking for ways to improve the customer journey
- Bringing energy, curiosity and a positive attitude to the team
✅ What We're Looking For
- Fluent German & English (written and spoken)
- Excellent communication and customer service skills
- Strong numeracy, literacy and attention to detail
- Confident problem‑solver with good decision‑making skills
- Call centre or back‑office experience (helpful, not essential)
- Flexible and happy to work rotating shifts
Why Join Konecta?
- Hybrid working - work from home most of the time
- Monthly shift rota so you can plan ahead
- Supportive, collaborative team with real autonomy
- Clear career progression and development opportunities
- A culture that values ideas, innovation and having fun at work
You'll be joining an established team that handles around 25,000 customer contacts per month , consistently achieving 90%+ customer satisfaction - and always aiming higher.
Your Future With Us
We believe in growing our people. As you develop, you'll have opportunities to:
- Take on additional responsibilities
- Progress into specialist or leadership roles
- Help shape how we deliver world‑class customer experiences
Ready to Apply?
If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you .
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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