Cluster Revenue Manager

Additional Information: This hotel is owned and operated by an independent franchisee, City and Country Hotels Ltd . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are looking for a Cluster Revenue Manager wishing to join our commercial team based in Mayfair. You will oversee Revenue and Reservations for three iconic boutique hotels. The Wellesley Knightsbridge & The Langley Buckinghamshire, part of the Marriott Luxury Collection and Ten Manchester Street a historical four-star boutique hotel in the heart of Marylebone. This position is office based 5 days per week and reports to the Commercial Director.

Role overview

The Cluster Revenue Manager is responsible for optimisation of pricing, inventory and distribution to maximise RevPAR, market share and overall profitability. This role requires expertise in Marriott’s revenue & reservations management systems and commercial processes ensuring the hotels constantly deliver a strong financial performance.

Revenue Management

•Operation and optimisation of Revenue Management Systems (One Yield for the Wellesley and The Langley and Ideas for 10 Manchester Street).

•Implement agreed pricing and inventory controls to maximize market demand and drive market share.

•Monitor rate parity and ensure inventory accuracy.

•Channel Management ensuring compliance with Marriott standards and distribution strategies.

•Use of Business intelligence tools such as Lighthouse and Mint, to analyse booking patterns and market trends; to inform accurate pricing decisions, forecast and provide daily, weekly and monthly revenue reports.

•Maintain an accurate 3-month rolling demand forecast.

•Analyse market trends, competitor performance and demand patterns to inform pricing decisions.

•Prepare detailed revenue performance reports for senior leadership.

•Partner closely with Sales and Marketing to address need periods and optimize peak dates, providing data driven insight and commercialising agreed offers and packages across the different channels.

Reservation Management

•Lead, train and inspire the Reservation team, efficiently managing the smooth running of the daily workload and effective organisation of tasks.

•Support the reservations team in keeping constantly updated with new offers, packages and general product knowledge.

•Lead the reservation team to maximize conversion of direct enquiries, through an accurate and timely reply, and use any opportunity for upselling and cross selling.

•Maintain effective communication and close collaboration with hotels’ operations teams such as Front Office, F&B and Spa.

•Oversee group and corporate rate loading, displacement analysis and contract evaluation.

Cross Functional Collaboration

•Partner with Sales, Marketing, and Operations to align commercial strategies and drive hotel revenue.

•Support the sales team with pricing guidance, group evaluations and market intelligence.

•Work closely with the reservations and front office team to ensure accurate system configuration and upselling opportunities.

Skills and Experience

•Minimum of 3 years’ experience in Revenue Management.

•Proven experience as a Revenue Manager. Experience with Marriott branded hotels preferred but not essential.

•Analytical skills with the ability to interpret data and translate insights into action.

•Strong communication skills and ability to present insights to the hotel’s leadership team

•Proficiency with use the of Excel, Revenue Management Systems and analytical tools.

Part of City & Country Hotels Ltd and the Marriott Luxury Collection. The Wellesley and Ten Manchester Street are located in Knightsbridge and Marylebone respectively. The third property, The Langley, is set in the midst of Buckinghamshire’s countryside and re-opened in 2019 after a multi-million pound renovation.

The Wellesley, overlooking the Royal Hyde Park amidst the glamour of Knightsbridge, is London’s first grand- boutique- hotel, combining sophisticated luxury with captivating grandeur and uncompromising service.

The Langley is an exclusive country manor home, compromising of 41 rooms and suites and an extensive health and wellness spa facility. The property and estate have been restored to reflect its iconic legacy.

Ten Manchester Street is a historical boutique hotel in the heart of Marylebone High Street, with 44 unique bedrooms housed in a beautiful Edwardian building. Located near Reagents Park.

In line with the requirements of the Asylum & Immigration Act of 1996, all applicants must be eligible to work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

This company is an equal opportunity employer.

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