Network Support Technician

LB421 – Network Support Technician

Salary: £30,000 – £35,000

Location: Farringdon, London

Overview:

First Military Recruitment are currently seeking a Network Support Technician on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Remote fault resolution via various available tools and programs.
• On site fault resolution.
• Equipment replacement and diagnostics at client sites.
• Managing ticket management system.
• Identifying trends and reporting on them.
• Creation of technical and documentation (procedures, hardware & software setups).
• Undertaking extensive maintenance visits on each site, to ensure a fully operational system.
• Monitor, manage and update digital signage platform daily with existing and new inventory.
• Undertake key project management tasks, as instructed by Project Manager.
• Stock allocation & management through asset management system.
• Installation planning and preparation.
• Configuring equipment prior to installations and site visits.
• Network cabinet building.
• Work effectively with a variety of internal teams, including Asset Development, Sales and Finance.
• Undertake screen upgrades on site under the management of Project Manager.
• Build a strong rapport with building management teams through on-site visits and email/phone.
• Assist in scheduling client content and dynamic content.

Skills and Qualifications:

• Computer networking skills.
• AV/digital signage knowledge/experience.
• Excellent knowledge of Windows OS (Windows 7, 10 & 11 Embedded).
• Experienced in problem solving, especially with ISPs (ADSL, VDSL 3G & 4G).
• Experience in remote support via TeamViewer.
• Excellent workmanship and teamwork.
• Experienced in problem solving.
• Excellent written and oral skills.
• Excellent attention to detail and thorough planning.
• Full UK Driving Licence.
• Computer literate.

Benefits:

• A fun and social working environment with regular social events.
• A dedicated and thorough induction and in-house systems training.
• Periodical industry training programs – in-house and external as required by the role.
• Regular events and company conferences.
• Enhanced 5% Pension Rate.
• Subsidised gym membership.

Salary: £30,000 – £35,000

Location: Farringdon, London