PR and Brand Communications Manager

Job Details

Job Title: PR and Brand Communications Manager – Malmaison & Hotel du Vin
Salary: Competitive Salary & Benefits
Location: Flexible on location – Hybrid, with occasional travel to properties

With 37 inspiring lifestyle hotels across the UK, Malmaison & Hotel du Vin offer unparalleled sophistication, tailored service, and authentic experiences. Each of our properties tells a unique story, combining timeless elegance with modern luxury.

We are looking for an experienced PR and Brand Communications Manager to support how Malmaison and Hotel du Vin show up in the media and across owned and earned brand channels.

This role focuses on day-to-day PR delivery, brand storytelling and reputation management across both brands. You will work closely with external PR agencies, internal stakeholders and hotel teams to ensure consistent, high-quality brand communications that reflect each brand’s personality and commercial priorities.

This is a hands-on role, suited to someone who is confident managing press activity, handling media enquiries and supporting brand moments with strong judgement and attention to detail. While the role does not have line management responsibility, it plays an important role within the wider Marketing & Digital team and works cross-functionally with Social, Brand, Commercial and Operations teams.

What you'll be doing as a PR and Brand Communications Manager:

• Deliver PR strategies for Malmaison and Hotel du Vin aligned with brand and commercial goals.
• Serve as the main contact for press office activities, managing media enquiries and drafting statements.
• Coordinate with external PR agencies to secure proactive and reactive earned media coverage.
• Build and maintain strong relationships with journalists across lifestyle, travel, food, and business sectors.
• Support crisis and issues management, ensuring accurate and timely responses with senior stakeholders.
• Assist with brand campaigns, hotel openings, refurbishments, and key brand moments through effective PR messaging.
• Create press releases, briefing documents, media toolkits, and brand narratives reflecting each brand’s tone.
• Represent the brands at PR events, media previews, and activations as needed.
• Support influencer and creator campaigns in collaboration with Social Media and Brand teams, ensuring alignment with brand storytelling.
• Monitor media coverage and brand sentiment using industry tools, sharing insights to inform future PR activities.

What we’re looking for:

• Solid experience working in PR and brand communications, ideally within lifestyle, hospitality, travel or consumer brands.
• Confident handling media enquiries and writing press materials, statements and reactive responses.
• Experience working with PR agencies and contributing to earned media delivery.
• Strong written communication skills, with the ability to adapt tone for different brands and audiences.
• Comfortable supporting brand issues or reputational moments with guidance from senior stakeholders.
• Experience using PR and social monitoring tools such as Gorkana, Cision or Brandwatch.
• Well organised, detail-focused and able to manage multiple priorities in a fast-paced environment.
• Collaborative and professional, with the confidence to work cross-functionally and build strong relationships.

#LI-CS1

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Referral schemes that pay up to £1,500 (just for getting your mates jobs!)
• We also offer complimentary stays on your 1 st , 3 rd and 5 th anniversary with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?? Click Apply Now

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.