Network Engineer

Location: Head Office, London

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Network Team Manager

Department: Information Technology - Network Team

About the Role

We're seeking a skilled and proactive Network Engineer to join our delivery-focused Network Team. You'll be responsible for designing, implementing, securing, and supporting HTB's network infrastructure across firewalls, routing & switching, voice, video, and load balancers. This is a hands-on role where you'll ensure resilience, availability, and security of systems that underpin the bank's growth.

Key Responsibilities

• Resolve tickets at first contact in line with SLA targets
• Proactively manage open tickets, ensuring timely updates and closure
• Troubleshoot and resolve hardware, software, and connectivity issues
• Perform daily system checks and escalate abnormalities
• Create and maintain SOPs and knowledge base articles
• Track hardware/software lifecycle in the CMDB (EoL, EoS, contracts)
• Deliver end-to-end network solutions aligned with business and security standards
• Maintain network security against internal and external threats
• Monitor and manage network performance for resilience and availability
• Participate in projects, ensuring successful implementation
• Identify opportunities for automation and optimisation (e.g., Network Automation, DevOps)
• Document and maintain accurate diagrams and configurations

What We're Looking For

• Degree-level qualification or relevant work experience
• Cisco CCNP minimum, with strong Data Centre / WAN / LAN expertise
• Experience with Palo Alto / Cisco Firepower firewalls, routers, and switches
• Routing protocols (OSPF, BGP) and Cisco ISE Radius/DOT1X
• Cloud experience (Azure, AWS, Cloudflare)
• Knowledge of IPT/VoIP solutions
• Cisco ACI & DNA, SD-WAN, and load balancing solutions
• Monitoring tools (SolarWinds, PRTG, CheckMK)
• Remote Access / VPN technologies and two-factor authentication
• Network automation and DevOps knowledge

Competencies & Attributes

• Customer-centric mindset with empathy and professionalism
• Strong communication skills (verbal and written)
• Solid technical aptitude and problem-solving ability
• Self-motivated, adaptable, and eager to learn
• Ownership and accountability for end-to-end issue resolution
• Excellent time management and attention to detail
• Collaborative team player with resilience under pressure
• Professionalism, integrity, and career ambition to progress within IT

Benefits

• Competitive remuneration
• Discretionary annual bonus
• Annual pay review
• Private Medical Insurance (Bupa)
• Mental health & wellbeing support via YuLife & Bupa
• 25 days annual leave (increasing with service) + Holiday Buy Scheme
• Cycle to Work Scheme & Green Car Scheme
• Enhanced family leave policies
• Study support & professional membership
• Hybrid working (50/50 split)
• YuLife Rewards - discounts on retail, lifestyle & experiences
• Pension scheme - 8% employer contribution (non-contributory)
• Interest-free season ticket loan
• Annual volunteering day & Net Zero employer commitment

If you're ready to take ownership of HTB's network infrastructure and thrive in a dynamic environment, we'd love to hear from you.