Reception Team Leader

Reception Team Leader

One of our leading global law firm clients is seeking a standout and effective Reception Team Leader to join their London offices on a full-time, permanent basis.

• Generous salary + excellent employee benefits, including free health assessments, on-site gym, and more!
• 40 hours per week alternating weekly shifts between 07:30am – 8:00pm
• City Thameslink / Farringdon / Chancery Lane / Blackfriars

We’re looking for candidates with strong client service experience who enjoy working as part of a team alongside the Reception Team, Front of House Manager, and In-House Functions Organiser.

Key Responsibility of the Reception Team Leader:

• To support the Front of House Manager in providing a high quality, professional reception service that is appropriate to business needs.
• Be the primary point of contact and assist when required in the absence of the Front of House Manager.
• To assist in the production of the weekly rota, ensuring all posts always have sufficient cover.
• Provide reception cover on any of the posts ensuring continuity of service.
• To attend team meetings, record minutes and distribute to the team.
• Act as Training Champion, undertaking the 'new joiner' induction process and ensuring the wider training requirements of the team are regularly assessed and met.
• Ensure appropriate handover processes are undertaken between the security team and/or other receptionist, at the beginning and end of the shift, to ensure service continuity.

Skills & Requirements of the Reception Team Leader:

• Experience in a high quality, pressurised customer focused / service environment, such as a 5* hotel, cabin crew, or in a similar role as a corporate receptionist.
• Demonstrable leadership and management skills appropriate to the level of responsibility.
• High level of customer service awareness.
• Proven ability to work within a team and to take part in developing operational procedures.
• Able to deal with people at all levels and work effectively as part of a team.