Income Manager
- Experience of managing teams within a housing environment
- Experience of successfully managing and motivating teams including managing team performance.
- Proven track record of effective stakeholder management, both internally and external to the organisation.
- Up to date knowledge of legislation, regulations and standards relating to social housing and income collection, welfare reform and Universal Credit.
- Results driven with strong analytical skills and experience of providing meaningful management information.
- Customer focussed with excellent written and verbal communication skills and lives Riverside values
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
- Line manage a specialist income management team and create a safe environment where colleagues can talk openly and honestly
- Work together with operational colleagues to set expectations and performance targets
- Hold regular 'one-to-one' sessions to reflect on achievements, performance and support individual personal wellbeing
- Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential
- Facilitate regular team meetings to update and empower your team to share ideas and best practice
- Embrace reflective practice techniques so the team can learn from their experiences
- Recognising, praising and acknowledging achievements of colleagues and team
- Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives
- Manage income collection service across the region, delivering a high performing income management service.
- Meet Riverside arrears performance targets
- Participate in the setting and management of service budgets.
- Monitor spend by accessing the finance system and report budget variances to the budget holder
- Recruit great people for your team, sourcing and engaging relief or agency workers as and when required
- Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues
- Be responsible for cash handling, administration of monthly timesheets, raise and approve invoices through accurate record keeping
- Produce reports and other written documentation as required
- Ensure compliance with Health and Safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks
- Actively build positive relationships with all key stakeholders
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