Senior Product Manager (Payments)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

As Senior Product Manager – Payments, you will define and execute the product strategy for key elements of our customer payment experience, driving business goals such as conversion, revenue growth, and customer engagement. This role focuses on both consumer and B2B payments, with an emphasis on seamless, secure, and scalable payment solutions across digital and physical touchpoints.

You will own and optimize Collinson’s internal payment systems while managing key external partnerships with PSPs, Acquirers, payment orchestration, fraud prevention, and observability providers. In addition, you will oversee payment risk and fraud management, ensuring regulatory compliance and enhancing payment security.

Leading a high-performing product team, you will drive innovation, alignment with market needs, and seamless execution, leveraging data-driven decision-making, agile methodologies, and deep payments expertise to create exceptional payment experiences for our customers.

Key Responsibilities

Payments Strategy & Execution

• Define and execute a comprehensive payments strategy, balancing consumer experience, revenue optimization, and compliance.

• Own and manage Collinson’s internal payment infrastructure, ensuring seamless transaction processing.

• Oversee Consumer and B2B payment experiences, with a focus on digital wallets, mobile payments, BNPL (Buy Now, Pay Later), and subscription-based recurring payments.

• Develop and optimize omnichannel payment solutions, including POS, in-app, and web transactions.

• Stay up-to-date with payment industry advancements and trends, identifying opportunities to improve payments experiences.

• Lead cross-functional payments team to ensure successful realisation of payments strategy.

Partnerships & Integrations

• Lead sourcing and management of external partnerships with payment service providers (PSPs), acquiring banks, card networks (Visa, Mastercard, Amex), and alternative payment method (APM) providers.

• Collaborate with orchestration platforms to streamline global payment routing, retries, and conversion optimization.

• Integrate with fraud prevention providers, implementing real-time risk assessment and fraud mitigation tools.

• Work with observability partners to ensure real-time monitoring, reporting, and payment analytics for proactive issue resolution.

Payment Risk & Fraud Management

• Oversee payment security, fraud prevention, and risk mitigation strategies across all payment channels.

• Ensure compliance with PCI DSS, PSD2, Strong Customer Authentication (SCA), AML, and cross-border payment regulations.

• Optimize authorization rates while reducing fraud, chargebacks, and transaction failures.

Analytics & Optimization

• Utilize payment data and insights to optimize transaction success rates and reduce costs.

• Develop A/B testing frameworks for payment flows, improving conversion rates and user experience.

• Stay ahead of emerging payment trends, fintech innovations, and regulatory changes to drive continuous improvement.

Knowledge, skills and experience required

Extensive experience in global payments, fintech, or financial services, with a strong focus on consumer payments and B2B transactions.

• Proven track record of building and scaling successful consumer-facing digital products.

• Expertise in payment orchestration, PSPs, acquiring/issuing, card networks (Visa, Mastercard, Amex), and alternative payment methods (APMs).

• Strong knowledge of subscription billing, recurring payments, tokenization, and chargeback reduction.

• Deep understanding of fraud prevention, risk management, and regulatory compliance (PCI DSS, PSD2, AML, SCA, cross-border transactions).

• Experience in POS systems, omnichannel payments, digital wallets, BNPL, and mobile payment solutions.

• Strong expertise in agile methodologies, OKRs, rapid prototyping, and data-driven decision-making.

• Skilled in API-based payment integrations with third-party providers, payment gateways, and fraud prevention platforms.

• Ability to own and drive product roadmaps while aligning with business priorities and market opportunities.

• Exceptional communication, stakeholder management and cross-functional collaboration skills.

• Strong analytical mindset, with experience in data analysis, market research, and business case development.

• Skilled in mentoring and leading product teams to deliver high-impact results.

• Excellent problem-solving, decision-making, and prioritization abilities.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]