Business Support Officer LBS-007

Job Category : Admin & Clerical

Location : 160 Tooley Street, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £18.26

We currently require a business support officer to work within our Licensing Team. The role will involve providing administrative support to the team

Hours 36 , min 3 days in the office (at present)

Location Tooley Street, London Bridge

MOST IMPORTANT BIT: The candidate should have knowledge of premises licensing (licensing act 2003)

The candidate must have experience in using Civica (APP) system

Skills.

Good verbal and written communication skills, proficient in use of Civica (APP); understanding and knowledge of processing applications under the Licensing Act 2003

Must be able to manage own workloads and work as part of a team

To provide both an administrative and financial frontline service within the

specific areas of the Environmental Health & Trading Standards Business

Unit, by managing databases, undertaking a range of tasks in relation to the

efficient and effective operation of the finance functions, and providing

statistical reports. All in accordance with agreed procedures and national

guidelines and codes of practice.

Principal Accountabilities

General

 To possess a knowledge of one or more of the core functions within the

environmental & trading standards service.

 Identifying developments in best practice, legislative and other changes

in relation to community safety and related disciplines.

 To be responsible for producing information for reports on performance

and quality. Taking appropriate remedial action where needed, to

ensure that changing priorities and circumstances are managed,

targets and standards met and value and performance optimised.

 Write reports, standard and non-standard correspondence as

necessary.

 Log, co-ordinate, and manage responses to members, MP’s and chief

executive’s enquiries along with freedom of information requests within

given timeframes.

 Liaise with the call centre in connection with service complaints and /or

enquiries. Carry out investigations ensuring they are fully researched

and any necessary action taken.

 Assist in the allocation of service requests (as directed) to officers on

duty in a timely and efficient way according to reaction time targets.

Qualification

 Good standard of secondary education E

Knowledge  Knowledge of administrative procedures and

practices in relation to environmental health &

trading standards

 Knowledge of a wide range of IT systems

 Knowledge of the functions of the council and

of the department

 Knowledge of financial systems within the

council

 Knowledge of techniques for dealing with

angry and difficult people, with due regard for

personal safety.

 Knowledge of the statutory obligations placed

on local authorities in relation to environmental

health & trading standards

 An understanding and commitment to the

council’s Equality and Diversity Policy and the

ability to apply this to the duties and

responsibilities of the post.

Experience  Experience of providing ‘first point of contact’

services in a demanding environment with

diverse communities.

 At least 1 year’s administrative support

experience including giving and receiving

information, arranging meetings and resolving

complaints

April 2017 version 1 5

Skills and

abilities

 At least 1 year’s experience of working with

financial systems and financial IT packages

 Experience of dealing with chief officers,

members and other stakeholders.

 Experience of managing databases and

keeping them up to date.

 Experience of issuing various licenses in

accordance to the requirements of the relevant

legislation

 Ability to use IT software packages, including

Microsoft word, excel and PowerPoint

 The ability to communicate simply and

effectively to a range of audiences both

verbally and in writing

 Ability to write standard and non standard

reports

 Ability to prioritise and organise conflicting

work tasks within specific time scales.

 Ability to analyse information and to present

this at an appropriate level to a given

audience.

 Ability to work with customers/partners to

secure best possible service.

 Ability to work on own initiative and as part of a

team. Able to demonstrate innovation.