Import Team Leader

Freightserve recruitment are looking for an Import Team Leader who is experienced within Airfreight. The company are a major Freight Forwarder based in The Heathrow area.
Job Role:-
As an integral part of our import operations team, you will support the Assistant & Department Manager to ensure allocated customers receive a best-in-class service in accordance with Company strategy.
You will operate and manage our Air Freight Import services, liaise with and manage the relevant staff, partners, carriers and clients and administer the business in accordance with Company's procedures and requirements.
You will be flexible to support the Assistant & Department Manager in achieving efficient and cost-effective operations, managing and supporting your team members to achieve desired outcomes and develop them in their roles.
Daily Responsibilities:-
Support the implementation of agreed strategy with the Air Freight Import Assistant Manager.
Comply with company policies and make sure they are up to date and your staff are familiar with all. Pay particular attention to the credit policy and compliance with HMRC.
Support the development of your team members, highlighting knowledge gaps and suggest training requirements to your manager.
Ensure we have human and operational resources to deliver the planned work we have on hand, when approval to employ is agreed, seek out and develop talented people to join the team.
Drive excellent customer care and management of client expectations through the team.
Be commercially proactive and ensure that the business always makes a profit and that all overhead and operating costs are kept to the best market rates possible.
Ensure estimates are allocated for all expected costs and our sales invoices are raised in a timely manner in accordance with our invoicing policies.
Monitor new and lost clients on a weekly basis
Support the sales Teams with customer meetings and visits.
Support in setting KPI’s
Deal with all insurance claims
Working hours are Monday - Friday
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry