Resident Liaison Officer

Resident Liaison Officer
Based in Enfield
Temp on going
£18.71 per hour Umbrella

Experience in retrofit and SHDF
Needs to be able to drive and have a clean driving Licence
Based in Enfield
Needs to be a team player and proactive
Properties are scattered over Enfield
2 stage interviews
1 hour drive away Max

We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes , including energy-efficiency upgrades, whole-house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams-ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process.

Key Responsibilities

Resident Engagement & Communication

• Serve as the main liaison for residents throughout pre-works, installation, and post-works stages of retrofit projects.

• Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements.

• Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy-efficiency improvements.

• Manage resident expectations and resolve any concerns or issues promptly and professionally.

Project Coordination

• Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling.

• Support the delivery of PAS 2035-compliant projects by assisting in gathering required resident information and providing feedback to project teams.

• Track and update appointment schedules, access arrangements, and resident satisfaction.

• Report progress, risks, and resident feedback to project management teams.

• Skills & Experience Required

Essential

• Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer-facing role within housing, construction, or retrofit.

• Working knowledge of retrofit processes , energy-efficiency upgrades, and PAS 2030 / PAS 2035 standards.

• Exceptional communication and interpersonal skills, with the ability to work with diverse communities.

• Strong organisational skills and the ability to manage multiple properties and appointments.

• Experience handling complaints and resolving issues diplomatically.

• IT literacy (MS Office, CRM systems, scheduling software)

Personal Qualities

• Empathetic and resident-focused.

• Highly organised with strong attention to detail.

• Calm under pressure and adaptable to change.

• Able to work independently and as part of a multidisciplinary team.