Senior Account Manager

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job title

Senior Account Manager

Reporting of the role

This role reports to the Account Director

Overview of the job

In this exciting role, you will work directly with one of our highest-profile clients, delivering best-in-class client service and executing end-to-end creator marketing campaigns within the Sports vertical. You will report to the Account Director, supporting client growth and retention while working closely with the Senior Account Director to drive strategic development across the account.

3 best things about the job

• The opportunity to work on a global enterprise brand at the intersection of Sports and Fashion

• The chance to lead, develop and mentor a high-performing team

• Joining the business at an exciting time of growth and expansion

Measures of success - in the first few months, you will have:

• Met the team: Spent 1:1 with your line manager, direct reports and other team members to build rapport and understand how your role fits into the overall structure, setting up regular meeting cadences where needed.

• Familiarised yourself with key processes and workflow: Particular reference to setting up master docs from scratch, campaign delivery, negotiating with creators, reporting/analysis, and pricing and budget processes.

• Mastered internal tools: Including our platform, Waves, and all essential functions to manage creators (setting up the campaign, connecting, contracting, uploading content, etc). as well as G-Suite, Slack, Monday.com and Hubspot.

• Been introduced to the client: Attended client meetings, answered questions and started to understand the client’s processes, goals, priorities and expectations for ongoing campaigns.

• Successfully contributed to initial campaigns: Including initial set up, timelines, negotiation, contracting, content review, campaign delivery and final analysis/reporting, whilst having supported your team and maintained clear comms internally and externally.

Roles & responsibilities:

• Support the Account Director by being the delivery focussed driving force; creating timelines, creator briefs and treatment decks and ensuring the team is proactively sharing internal and client facing updates on campaign status.

• Helping to build and foster strong client relationships, manage expectations and share updates and actions

• Oversee and manage your respective campaigns internally, using our platform Waves and ensuring the wider team have accurately uploaded content and organised creator payments on our team Monday.com boards

• Lead on creating campaign case studies and Post Campaign Analysis reports where applicable, demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients

• First port of call for the team for any campaign delivery related issues are presented, and to be the filter to escalate to the Account Director where necessary and appropriate.

• Assist the Account Director and Senior Account Director on thought provoking creative strategy and campaign execution tactics, including feeding into new business responses

• An exceptional performer and highly organised & effective leader focused on continuously improving client service and delivery for high impact results

• Team line management of Account Executives and Senior Account Executives within the team, inclusive of daily management tasks, training and personal development plans

What you will need:

• Experience in Influencer Marketing is mandatory

• 4-5+ years working in an agency or brand within influencer marketing, advertising, social, media and/or creative

• Experience in client account management and creator management

• Experience in delivering post-campaign analysis

• Experience in delivery of creator and branded content, for brands to achieve paid performance across social platforms.

• Understanding of paid media, objectives, KPIs and strategy

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• High energy and ability to multitask, with a real ability to quickly prioritise across several projects

• A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others

• Able to build strong rapport and relationships both internally and externally

• Multilingual language capabilities is a bonus, but not mandatory

• A passion for sports, particularly football, is preferred but not essential

A few of our core benefits:

• Private Healthcare through Vitality

• Wellbeing support through Vitality including EAP & Mental Health cover

• 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.