Vulnerabilities Manager

Job Category : Interims

Location : London Borough of Hillingdon

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £32.21

The postholder leads the development and implementation of the Borough’s Domestic Abuse and Violence against Women and Girls (VAWG) strategy and plans. This includes supporting the Domestic Abuse Steering Executive and overseeing the Hillingdon Domestic Abuse Advisory Services and commissioned support services. A key requirement of the postholder is to develop the partnership approach to the prevention of violence against women and girls and domestic abuse and the provision of relevant services across statutory and other agencies. The postholder co-ordinates and leads on the delivery of a range of complex projects and initiatives including events, aimed at tackling VAWG and DA in order to address the priorities outlined in Hillingdon’s domestic abuse and VAWG strategy. They also oversee the Domestic Abuse Multi Agency Risk Assessment Conference (MARAC) Steering Group to quality assurance domestic abuse case work to drive improvement across the partnership and facilitate Domestic Homicide Reviews (DHRs) and action plans resulting from those.

A. Job Description

1. People Management

1. To be responsible for the selection, development and performance of the staff supporting domestic abuse activities, including interim staff funded by grant, in line with the Council’s HR policies.

1. To ensure all team members receive the appropriate level of communication to maintain engagement with the Council’s activities.

1. Lead the strategic and operational development and performance management of domestic abuse programmes, including project staff from other organisations. This includes delivery of excellent, value for money services in compliance with budgetary, statutory and professional practice responsibilities.

1. To develop a performance management culture, ensuring high standards of customer care, conduct and performance are met, taking appropriate actions to proactively address shortfalls in performance standards.

1. To lead on managing change, new ways of working and implementing new business processes, ensuring that performance does not deteriorate whilst improvement is embedded.

1. Through training and personal development to create a competent, resilient and multi-skilled team.

2.0 Customer Management

2.1 To develop and ensure effective delivery of statutory functions. To provide expert knowledge and advice on interpretation and implementation of legislation related to the post holder’s specialist areas of work and knowledge, developing relevant policies and appropriate standards for the provision of a comprehensive service. To act as an expert resource to the Council in this respect.

2.2 Maintain a detailed awareness of your service areas and environment, ensuring that the skills, knowledge and experience of yourself and your staff are relevant to the ongoing and future needs of the service through the appropriate implementation of staff development and learning.

2.3 Proactively seek feedback on services provided and use this information to review and improve service provision.

1. QUALIFICATIONS

Educated to degree or diploma level in a relevant area, or equivalent and relevant operational experience.

Formally trained in investigation skills and techniques or equivalent relevant operational experience.

Post graduate qualification or similar in a relevant technical area.

2. STATUTORY or ROLE SPECIFIC REQUIREMENTS

Willingness and ability to work outside core working hours according to need (for example to attend meetings in the evenings or at weekends or to carry out site visits and monitoring activity during anti social hours).

UK driving licence or equivalent, and the use of a suitable vehicle at all times.

Ability to undertake site visits and inspections at various locations throughout the borough.

3. EXPERIENCE

Extensive experience of managing a team responsible for delivering domestic abuse / VAWG programmes, working closely with partners in a multi-agency setting, using risk based assessments.

Significant experience in preparation, management and control of large complex budgets.

Preparing written reports and presentations to Members, senior managers and staff groups, including organisations outside of the council, presenting complex information in language used every day. Delivering training.

Extensive experience of commissioning complex services, including assessing complex data sets, preparing needs assessments, working collaboratively to devise solutions, commissioning services and monitoring outcomes.

Successfully leading multiple, complex projects involving a range of partners, including senior managers.

Extensive experience of working in a challenging partnership environment with senior representatives, developing positive working relationships to achieve the required targets and outcomes.

Track record of effective leadership, with proven ability to provide vision and direction to individuals and teams so as to gain ownership and commitment.

4. KNOWLEDGE & SKILLS

An advanced level of knowledge and experience of domestic abuse and associated relevant legislation.

The ability to prioritise work and to work under pressure, meeting expectations and deadlines, consistently.

Well-developed verbal, written communication and customer care skills and able to produce accurate reports and correspondence to a high standard.

Specialist technical knowledge of subject matter pertinent to one or more areas of the team’s work.

Well-developed team and interpersonal skills appropriate to the need to successfully communicate with residents, some of who may be vulnerable.

Knowledge of duties and responsibilities connected with this role under Health & Safety at Work legislation.

Good and effective understanding of practical implementation of procurement and commissioning of services and relationship management. Proven ability to manage and maintain budgets and report accurately.

Proven ability to successfully plan and manage complex projects involving a wide range of stakeholders that cross service and professional boundaries.

5. COMPETENCIES

“Can do” positive attitude

Demonstrates a commitment to changing work practices and processes, and a willingness to try new ways of working or thinking.

Takes responsibility and delivers results

Adapts to changing demands to ensure that objectives are met, overcoming problems and making well considered decisions.

Team working

Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team members’ experiences can bring.

Communication

Demonstrates well developed written and verbal communication skills; and the confidence to present reports and verbal accounts credibly to a variety of different audiences.

Customer CareDevelops contacts and relationships with customer/ client groups, regularly reviewing service delivery and taking responsibility to ensure quality service provision