Talent Development Partner

Pinnacle Group are looking for a Talent Development Partner to join our People Team. Reporting into the Head of Talent Acquisition, the Talent Development Partner will play a critical role in shaping and delivering learning and development initiatives across the organisation. You will have an immediate focus on designing and embedding a consistent Induction Process and Onboarding Policy, this role will ensure that all new colleagues have a seamless and engaging experience from day one.

The Talent Development Partner will also take the lead in developing a skills framework for frontline managers, supporting capability building in leadership and management. Over time, the role will broaden to deliver a full range of talent and development initiatives, ensuring colleagues across all levels have access to meaningful learning, career development, and progression opportunities.

This is a hands-on role that requires both the creativity to design engaging content, the confidence to deliver impactful sessions across a diverse and geographically spread workforce.

This is a hybrid role with frequent travel into our Holborn Head Office and other offices across the UK. The salary for this role is £45,000 and a car allowance.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our Values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Induction & Onboarding

• Design, implement and evaluate a consistent organisation-wide induction and onboarding process.
• Develop an Onboarding Policy that aligns with organisational culture, values, and compliance requirements.
• Partner with People, Operations, and Business Leaders to ensure smooth adoption of the process across all business units.

Frontline Manager Skills Framework

• Create and roll out a skills and capability framework for frontline managers.
• Identify learning needs and design practical tools and resources to support manager effectiveness.
• Deliver targeted learning interventions to build leadership and people management skills.

Learning & Development Programmes

• Design, deliver, and refine a range of learning solutions across the employee lifecycle — including leadership, compliance, technical, and behavioural skills.
• Facilitate engaging workshops, courses, and group learning interventions for field and support colleagues.
• Oversee digital learning solutions (LMS), managing content development and reporting on training uptake and effectiveness.

Organisational & Capability Development

• Conduct organisational needs assessments and translate findings into targeted learning strategies aligned with business goals.
• Support succession planning, talent pipelines, and career development initiatives in partnership with leadership teams.
• Provide individual and group coaching to managers and high-potential employees.
• Be an active People Partner on change projects, delivering L&D expertise for transformation programmes and employee engagement actions.

Stakeholder Engagement & Advisory

• Operate as a trusted L&D advisor for senior management, line managers, and employees, addressing skills gaps and development needs.
• Liaise with external training providers.
• Act as brand ambassador at careers events, apprenticeships, and in community or industry forums.

Performance & Programme Evaluation

• Evaluate the impact of all L&D interventions through data and feedback, driving a culture of continuous improvement.
• Regularly review content, delivery methods and accessibility to ensure excellence and compliance with legislation and internal policies.

Administration & Budgeting

• Support the management of budgets (including the apprenticeship levy), ensuring effective use of resources.
• Oversee record-keeping and reporting for training and development activities.

Continuous Professional Development

• Proactively stay informed about the latest trends, innovations, and technology in learning and talent development.
• Contribute to wider HR and development team activity and maintain professional development.

Key requirements:

• Proven background in a Learning & Development / Talent Development role, ideally within a fast-paced, multi-site service industry (e.g. facilities management, hospitality, retail, or property).
• Strong experience designing and delivering induction and onboarding programmes.
• Strong track record in designing and delivering training content (classroom, virtual, and blended learning).
• Ability to create engaging learning resources and materials from scratch.
• Experience partnering with stakeholders to identify capability needs and translate them into practical development solutions.
• Strong facilitation and presentation skills, confident working with employees at all levels including senior leaders.
• Experience designing or implementing a skills framework / competency model.
• Familiarity with e-learning platforms and digital content creation tools.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .