Business Support Officer (BR6)

Job Category : Admin / Clerical

Location : Civic Centre, Bromley Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00

Salary: £12.24

Our small team is looking for help to get organised! We need a Business Support Officer to help us specifically with auditing our case files & filing essential documents electronically, along with preparing electronic files for Subject Access Requests and solicitors where attention to detail and accuracy is critical. This is the focus of the work but of course there will be other routine admin tasks along the way.

We are a small team and our work is varied and interesting. We are supportive and welcoming, and in return for the right candidate we offer very flexible working hours.

• To provide focused clerical support to the Compliance & Strategy Team in order to ensure the team properly fulfils its legal duties with regards to: statutory and other reviews; SARS; and, complaints and ombudsman enquiries.

• To be responsible for managing the Subject Access Service for the housing department: working independently to identify and properly assess all new SARs, and to ensure they are dealt with within legal guidelines and statutory timeframes.

• To manage the production of files for solicitors, legal reviews & legal action, and for SARs by extracting data from electronic document management systems with an emphasis on accuracy and the ability to identify whether the data collated is a complete record. To be able to redact sensitive information in files in line with legal guidelines laid down in GDPR legislation.

• To take on research for complex complaints and reviews as directed by the Reviews Manager.

SKILLS & ABILITIES:

• Sharp focus on public service

• Ability to provide high quality, responsive and sensitive service within a pressurised and high-profile environment to both customers and colleagues alike.

• Ability organise, prioritise and deal effectively with a heavy workload, under pressure, ensuring targets are met.

• Have a flexible approach, to work well in a team and across the sections within housing, as well as carrying out independent work as necessary.

• Ability to communicate and correspond with a wide range of clients using plain, clear language.

• Computer literate and the ability to use word and excel and to navigate a range of electronic software packages including One Trust

• Ability to understand and make prompt assessment of complex situations in line with policy and guidance with minimal supervision.

• Demonstrates an eye for detail, and an ability to stick to routine tasks and follow set guidelines and procedures.

• Ability to acquire quickly an understanding of procedures and to develop a basic understanding of legislation, policy and practice relating to housing associations, lettings, allocations and homelessness.

KNOWLEDGE:

• Good basic understanding of a Local Authority’s role in meeting housing need in its area, and relevant housing legislation

• Appreciation of the problems faced by people in housing need.

• IT literate with the ability to learn and accurately use It systems delivering a housing service

EXPERIENCE:

• Experience of and commitment to working within a busy multi-disciplinary environment

• Experience of working with members of the public on the telephone or in person

• Experience of a housing and/or customer focused service

QUALIFICATIONS

• Education to GCSE standard and suitable experience.

• An excellent standard of spoken and written English

SPECIAL REQUIREMENTS

• Be able to attend meetings away from the office.

• Flexibility about hours of work.