Technical Operations Manager

LOCATION: Pier Walk, London

SHIFT PATTERN: Mon- Fri, 40 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE

The Technical operations manager is the operational lead responsible for delivering hard services across ABM’s Amazons sites throughout the UK. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract with accurate management of the IT platform.

To foster a collaborative culture and build a strong operational platform for future growth of the account. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies, profitability, and end to end processes, including the delivery and actual invoicing of the account. To become a trusted partner of the client by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. Providing advice and innovations on sustainable practices.

KEY RESPONSIBILITIES

• Exceptional customer relationship skills

• Track, identify and develop new opportunities, generating sales as per your individual target

• Excellent, planning, change and time management capabilities

• Ensure all opportunities are responded to in a timely manner and to a high standard

• To work closely with the Business Development team to share relationships/cross selling

• Effective, ongoing, and structured management of the Site Managers, including goal setting & objective planning

• Ongoing Health and Safety reviews across contract portfolio

• Leadership ability and mentoring of key technical staff

• Regular reviews with Managers to always ensure full compliance

• Strong communicator across all aspects of the business

• Holding and execution of Probationary/Disciplinary hearings

• Full P&L responsibility for your contracts

• Analytical reporting of portfolio performance

• Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance

• Technical Support to contact management

• Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life

REQUIRED SKILLS AND EXPERIENCE

• Technical background in M&E Industry

• Proven successful working relationships with high end service providers

• Self-motivated, decision-making skills

• Strong leadership qualities across all levels of the business

• Commercial awareness & business acumen

• Strong communicator and negotiation skills

• Proficient in IT Skills – MS Office, Excel & Power Point

• Awareness of ISO9001,50001 quality management standards

• Planning and organization skills

• Strong oral & written communication skills

Desirable

• Recognised Project Management qualification

• Knowledge of sustainability matters

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.